Poste Montane Lodge by East West Hospitality

Dec 31st, 2023

I had received a message Friday morning confirming our reservation and had made a call later that afternoon to let them know that we would be arriving after 8pm. They gave me the lock box code and said our envelope would be there with instructions for parking (with permit) and instructions to get into our room. They didnt have our envelope in the lock box for us (or someone simply took it which seems like an unsafe system), and when we finally got ahold of after hours staff to help us (20 min) they then put us in a room that was already occupied. We had to wait in the lobby for an hour for someone to call us to get our room figured out after they put us in an occupied room, and when we got into our room the A/C didnt work. The lady that finally called us said they wold make it right for us in the morning and all they felt compelled to do was comp our parking. Im 6 months pregnant and had travelled 2 1/2 hours to be there for work the next morning, the entire experience was terrible and completely unacceptable.Thankfully I was traveling with my husband, and we didnt walk in on anything bad when we got to the first room that was occupied, because that could have been an extremely dangerous situation! I will never recommend this place to anyone nor will I ever stay here again. Your hotel needs to do better. Rooms: A/C didnt work Safety: Put us in an occupied room Noteworthy details: Not good service and no remorse for their mess ups
Jul 18th, 2023

Walkability: The mall is out the back door. Good restaurants and lots of activities.
Jul 5th, 2023

The hotel is really nice. The hotel had the feel of being pretty old but not in a negative way. Everything was very well maintained. We rented a 2 bedroom (both king beds), 3 bathroom room. The bedrooms were huge. Even with King sized beds in them, they still felt very roomy. The bathrooms were all VERY clean. There was also a living room with a fireplace. Every room that had windows (and that was every room except two of the bathrooms) had a great view. There were only two things that I would say were better with other stays on our trip (well other than lacking a swimming pool... but it's a ski town and there were plenty of other things to do): 1) Parking cost of $15 and we had to park in a garage around the corner. They had us leave our car on the street the night before because we arrived after the front desk was closed but made us move to the garage and we still got charged for just parking an hour in the garage that morning. 2) The other thing was the breakfast area. The breakfast was decent (but offered less options than most other places we stayed on the trip). The area for people to sit while they eat was also fairly small and felt like there was no privacy. I suspect they did the best they could with the limited space in the area. Nice hotel... I would definitely stay there again.
Jun 22nd, 2023

Accommodating staff, comfortable rooms and very nice comp breakfasts.
Jun 7th, 2023