Jillian Tyler, MD

Dr Tyler is amazing! She is so friendly, patient, and made me feel valued as an individual.
Apr 9th, 2024

Dr. Jillian Tyler is an amazing, caring and dedicated professional.
Jan 24th, 2024

Dec 25th, 2023

Dec 5th, 2023

Dr. Tyler was great, as she always is (which is the reason for 5 stars; I don't want the ineptitude of Centura Revenue Management to reflect poorly on Dr. Tyler's rating, as she has always been the most caring and attentive physician I have seen). The financial side of things was screwed up, as it always is. Centura cannot figure out how to properly bill/apply payments. Today, I was charged a $40 copay when I came in for my pre-op appointment, which consisted of nothing more than two signatures on two consent forms. My understanding is that pre- and post-op visits are included in the 'big picture' of the surgical procedure, and thus there should be no separate copays for those appointments. Additionally, Centura Revenue Management consistently mis-applies copays that are paid at the time of appointments. Those copays often somehow get allocated to completely unrelated appointments. They went so far as to apply a $40 copay (paid at the time of a GYN visit for an unrelated condition) to my thyroidectomy procedure (entirely different provider and office) that had occurred more than a year earlier, and which had a zero balance. Several months later, I received a notice that I still needed to pay the copay for that GYN visit. More recently, on 12/07/23, I was notified that I had a "new balance of $40 from Centura Service Area" that is now due. Upon digging a little deeper to see what I was being billed for, I managed to get more detailed information that showed a $40 balance from an appointment on 01/03/2023 (over 11 months earlier), for which I had already paid my $40 copay at the time of the appointment (the payment was reflected on the breakdown of the bill; the net balance works out to $0.00, yet they are still showing a $40 balance due). At each appointment, I have verified that there is no outstanding balance, yet Centura is still saying I owe ANOTHER $40 for an appointment that occurred nearly a year ago. We have had the exact same sort of issues when making copayments for our daughter's appointments. I have wasted MANY hours on the phone over the past few years trying to get all these billing issues resolved. Sadly, I usually end up making duplicate payments just to be able to NOT have to waste any more time on the phone. This really needs to stop.
Dec 21st, 2023