Norma Contreras: Allstate Insurance

Best place to get car insurance. I have been with them for about 4 years now and I dont trust anyone else you are truly in good hands.
Dec 22nd, 2023

Mar 8th, 2023

She look for all the options until she found that would be better for me and thats how I was able to save a lot of money.
Jul 11th, 2022

Oct 27th, 2021

This family agency is incredibly fraudulent and has cost me a lot of money. I wouldn't be surprised if Chris and his mother have been doing this to other customers over the years as well. Chris is highly manipulative and a liar. I first contacted Chris Contreras last month regarding an increase in my rate and looking at ways to reduce my premium as I have had a clean driving record but my rates continue to increase regardless. He and his mother have been my agents for over 5 years and he has helped me in the past over the phone. I have renewed with him often. I always pay my premium in full. We discussed a few options to lower my rate as I have a clean driving rate but my rate continues to increase. He told me in order to properly quote me my options I needed to take off the automatic payment on the account and he would get back to me with a rate in a few days after the account updated. I agreed. A few days later he called me back with the new rate. We discussed the new rate without automatic payment and I decided that I wanted to stay on the automatic payments and still pay in full as I always have. Chris agreed. I thought everything had been settled. However, the next week, I was notified by mail of a new rate and that I had been switched to monthly payments. I immediately called Chris to discuss. He told me that he had no control and was unable to help with the situation. He stated that I had not caught the error and reached out soon enough, that he couldnt be held responsible nor do anything to help me. When I asked why and how, Chris stated it was my responsibility, as the customer, to watch my bank account and make sure that the payment is correct, not his job. He cant possibly watch and monitor every account he said. He further stated that it was my fault for trying to save a few dollars on the account with the exploratory changes and that other clients have troubles like this too and they catch it sooner and then he can help. I asked him if he wanted me to escalate this to BBB and he said to be his guest. He said it wasnt his job to fix this as this was my responsibility to watch my bank account closer and hed be happy for me to switch insurance companies. I contacted customer service at Allstate who reported that Chris stated that I had told him I couldn't afford to pay in full and that's why he had changed my policy. He refused to take responsibility nor back down from his lies nor his appeared incompetence, which now seems more fraudulent than ever. Norma-DORA and AllState didn't determine that your office handled the situation in the proper manor. They determined that since I didn't record our phone conversations, that they couldn't prove you were in the wrong definitively. Both DORA and AllState recommended to no longer use your office as my agent and that they would be monitoring your office more carefully moving forward.
Dec 16th, 2021