Cold Stone Creamery

Ash Starr _{on Google}

Jan 15th, 2024

I worked here a little while back, the environment is nothing but hostile. The managers, are very very unfriendly and unprofessional. The business is ran by teenagers getting paid minimum wage or 65-80 cents more to be a shift leader which basically entails working so much youre working every single day, no matter what. As an employee you are told that unless you are obviously contagious or have proof of prescriptions from your doctor, it doesnt count to call off. They would rather you come in sick, coughing, sneezing while working with the customer and handling food, then call off. The managers hardly are ever there, and if they are scheduled they are running back and forth from stores and shopping rather than actually helping their employees. I once had influenza B and was told I couldnt call out without a note from the doctor, or else I would have to come in, which I did. Getting the other employees sick and probably the customers as well. Another incident happened when my car broke down during dead of winter and was actually asked if I could just walk here by one of the managers. Dead winter, blizzard even. The two managers were also together, romantically, and brought their own drama into work with them, and constantly had drama and gossip problems with the underage staff. The store was never clean fully, and not a single person seemed to care, the scooper holder where it supposedly cleans the things used to scoop ice cream was probably cleaned once when I worked here, other times it would clog with mold and the worst smell ever. The employees here, since they are so young and underpaid and overworked, often stole tips from fellow employees during a shift and often times no one did anything or cared. So yeah, do not recommend to go or work, thanks for the PTSD when it comes to ice cream!

Lawrence Thompson _{on Google}

Apr 15th, 2023

Disappointing we tip and order online. Past 2 times they have forgotten part of order or got it wrong last time we tip them they just dont care having to go back to get part of the order is a waste of time. Better to just order it at the store and make sure all is correct. Last order seems the ice cream had freezer burn. Had ice cube crystal things in it extremely disappointing. When you call to complain does no good
Beware if you order online and dont tip because the service is poor

maria garcia _{on Google}

Mar 18th, 2023

Order for pick up, they change me for a waffle bowl and I never got it.

RealTea R. _{on Yelp}

Mar 13th, 2023

Derek needs to be let go.. I was actually a little aggravated my wife tipped him a buck.. that he didn't even acknowledge.. barely put any ingredients into my 9 dollar ice cream and mixed it like a 5 year old girl.. Get it together Derek, I hope this lites a little fire under you.. other guy was great who made my wife's treat..