Dairy Queen (Treat)

Savanna McCrea-Cruz _{on Google}

Mar 23rd, 2024

Honestly, Im really disappointed. Ive tried since Tuesday to get my sons birthday cake made. I called and was told to order everything online, And wasnt even offered to be helped over the phone. So I went online to order a customized cake. The system kept telling me the only option for me, was to pick it up that same day. I didnt need it until Saturday. I didnt want to pick up an ice cream cake that early as I have nowhere to put it. So I called back the store on Wednesday and was told again its 48 hours that I have to have the cake order in advance and because I needed it Saturday just to wait the exact 48 hours and I should be able to order it. So I waited till Thursday, Thursday came around in the system still said pick it up same day. No one at that point decided to help me over the phone or anything so I just prayed and hoped I would be able just to order it today to get it for my son sons birthday tomorrow.. I have been trying to order it all day online and could not get it to work so I called and the guy told me that theyre printing machine always has issues so theres no guarantee they could do it. I was really frustrated and he told me to call another location to see if they could do it. I called six other locations and only one other location answered the phone which was chambers, and at least they were honest with me to tell me they could not do it and apologized because they would have taken my order over the phone instead of having me deal with the online portal. So I called Hamden because I was told if I called the guy back in 20 minutes he would definitely try and get the print done so that I can get the cake. Ive been trying to get for four days. I called back multiple times, I even left a message. I called over 10 times until somebody finally answered the phone., When the gentleman answered the phone, I told him who I was and he immediately says, and I quote I am so sorry that it took me so long to answer the phone we have gotten extremely busy and we are still really busy. However, I will not be able to do that for you. This evening is too late I could go ahead and just do a regular cake with some colors for you so you can pick it up tomorrow. I am so disappointed with the service I have received the pretty much lies that I was just given, The fact nobody really guided me and Ive even prepped to get my sons cake for his fourth birthday with plenty of time in advanced and now that its tomorrow, I dont have a cake for him. The reason we do ice cream cake is because he doesnt like regular cake. And he wanted a hulk cake. The only hulk picture they had is one printed image of his fist. So I just want to say that I am incredibly disappointed in general with Dairy Queen, but particularly this location and the lack of care that they have for people even knowing this was for my son, who is turning four tomorrow. I do not recommend this location as I feel like they are just trying to push you away instead of trying to help you because the third time I wouldve called to get help with the online portal you would think somebody would go. Oh shes been having issues lets help her here.. But no, nobody wanted to do that and I believe its the same person who answered the phone call every time because he sounded like the same person every single time. I dont suggest going here if youre looking to get a cake for something special or a special occasion.