Deborah Pearson Agency, Inc. American Family Insurance

Deborah has always been there for us. The staff is super helpful and quick to respond. They walk us through any changes and recommendations when necessary.
Jan 13th, 2024

Nov 7th, 2023

my mama said if you got nothing nice to say don't say anything at all
Nov 13th, 2022

Switched my Homeowners insurance over to Deborah Pearson Agency, Inc. American Family Insurance in the early 90's. At this time we needed a good insurance to also cover our in home business and have not regretted this decision. Have had all our homes and cars insured with her for the last 30 years, they review my policy every year to make sure we have the right coverage for our needs at the time. All phone calls and emails are all responded to quickly and respectfully and they search to see what we can do to get our cost down with keeping the best coverage. Every few years I get quotes from other issuances to compare cost and coverage and every time Deborah's insurance is the best price for the best coverage. I just traded one of my vehicles in for a jeep and and they were able to save me $1400 a year.
Jul 4th, 2021

Im posting this review in hopes that it will get the attention of the agency to return a phone call. Recently we requested some changes to our homeowners policy. Once these changes were discussed she didnt follow up to actually put these changes in place. There was a misunderstanding about actually putting these changes into effect? Once these changes were put into place my husband had a conversation with Deborah to determine what exactly our coverages would be. Unfortunately we had to file a claim that should have been covered as our policy was described by our agent. The claim was then denied. Now that we want to have a conversation with Deborah about the misrepresentation of what is covered on our policy we are unable to get a call back. My husband has tried several times and we keep getting told different time frames in which shell return a call ... but no call back.I've had a policy of some sort with American Family for 20 years( I had a different agent for most of this time) and am very disappointed that when a hard conversation needs to be us he avoids. Im disappointed that an American Family customer of so long is being treated this way.
Apr 9th, 2021