Golden 1 Credit Union - Yuba City

If I could rate it no Stars thats what I would rate this experience. I was applying online to bank with Golden One. I had Jump through hoop after hoop after already speaking with someone. They informed me my address wasnt correct so I gave them the needed information to verify my Address. They took my payment information to be able to open an account and then told me my card declined after it was already billed to them. And kept telling me my card was declined even though I could see in my bank statements where the card had been charged and gone through and even taken money out. They were still telling me it had declined even after showing them proof. I am extremely disappointed because I had heard good things about this bank but I can assure you after the few interactions I had with them it quickly changed my opinion. Youre better off going and banking with someone else whos honest and up front about charging your card the first time around.
Mar 7th, 2024

i no longer hold an Account with G1CU due to Company policy and politics of banks. I use to be a member at this credit union for over nine years and opened a student account for my Son in High School. I really appreciated the professional service given by the tellers and bank mangers in the Sacramento Branches, Butte county not so much, thus lead me to end my relationship with G1CU.
Feb 1st, 2024

Dec 30th, 2023

It's disheartening when a trusted institution fails to deliver the level of customer service we expect. In this case, it seems that the teller exhibited rude, arrogant behavior and lacked basic customer service skills. As someone who used to love and enjoy their services, it's disappointing to witness such a decline in professionalism among their staff. It's crucial for businesses to prioritize customer satisfaction and ensure their employees are well-trained in providing exceptional service. I encourage you to get better training of the teller's behavior to help the branch address these issues and improve their overall service quality. My experience with teller 6101 gave me the courage to write this feedback hoping thus institution cares and value their costumers. This is not the first time I experience this kind of service.
Dec 20th, 2023

Great location. Staff is very polite. Rosalia was extremely helpful and personable.
Sep 30th, 2023