Apguard Medical, Inc.

Mike Peraza _{on Google}

Nov 16th, 2023

Very difficult to get hold of people on the phone. You are normally put on hold until either your phone battery runs down or they hang up. The billing has charged me repeatedly for things covered 100% on my insurance. I would call them to complain and they would supposedly take care of the oversight. Then next month it would happen again. I have to wonder how many elderly folks that aren't able to watch it closely might be paying twice for their stuff.
The only reason I tolerate this place is that for some reason it is in my "network" so I have to go through them. If insurance ever wises up and switches, I'll be happy to try someone else.
Since then they hired a wonderful lady named Mardi, I hope the spelling is correct. She is not only on top of all orders but is genuinely nice to speak with. My orders now arrive on time and no longer get double dipped or charged to me instead on my insurance.

Mohsen Mousavi _{on Google}

Oct 13th, 2023

These people are professional, organized and hardworking, I am really grateful to them for all the work they do for me.

Yvonne & Dennis Dwyer _{on Google}

Aug 23rd, 2023

I would like the company to know Gino was an outstanding customer service representative He took the time and listened and followed through with my needs. Other co-workers who answered the phone, Michelle was very polite.Thank you Ray for outstanding delivery and Customer service. Great company. Thanks!

Statia Foresti _{on Google}

Jul 17th, 2023

UPDATE! They totally have their Shi- together now!
The receptionist is so RUDE! She is completely incapable of doing this job. Avoid!

Eric Yang _{on Google}

May 23rd, 2023

I don't typically write reviews but it has been difficult to get someone on a phone call. I agree with pretty much all the other ratings too. BUT if you do get someone on the phone they are super helpful.
I closed my account with them since it was easier just to buy my own machine than do go through the entire process of back and forth.