UPS Customer Center

Had a problem with delivery of a package to my house, and when they called to check, I just decided to pick it up at will call! But it did give me an excuse to go to West Sac and eat at a great Italian place and go to Ikea! But wouldn't you know, I had such a pleasant conversation with the folks at will call that I forgot about the Italian place until we got to Ikea, and the wife wouldn't wait to eat!
Mar 23rd, 2024

Thank you very much for helping me
Mar 11th, 2024

Truly disappointed in UPS and their customer care operations. I had a package that was scheduled to be delivered 2/19/24 (President's Day) I verified that their operations would be running normally. I open my tracking information to find my item was no longer out for delivery and delivery has been rescheduled without a new presumed date. In an attempt to gather new information I called the UPS customer care line (what a nightmare, should not be this difficult to reach a live person), however, I finally reached someone whom had informed me that it was rescheduled due to the holiday. This didn't make sense to me so I opted for the pick up option. When that did not happen I then opted to drive on over to the location and pick it up myself, I was 4 minutes away from their facility. Upon arriving employees were mostly cold, I assume very used to being yelled at for similar ridiculous situations. In short due to placing my package in what is known as a "holiday trailer" they would not even attempt to grab or deliver it, and made this decision without verifying if the organization was open on the holiday. Honestly yes I am saddened not to have gotten my package and that does play a part in my negative review but it does not change the very low quality of customer care options that UPS can offer. I'm truly disappointed that we as a society have allowed organizations like this to have so much control over our purchases and products and do not hold them accountable to do better.
Feb 23rd, 2024

I got a notice on my phone that an attempt to deliver my package was made today. For starters, I have cameras, and I was actually standing outside when the UPS truck drove by.. So stupid!! Now my package will be delivered 4 days later than original delivery date. But this is the 3rd reschedule of delivery. UPS sucks in our area!!! The only reason Im complaining is because this is not the 1st, 2nd, or 3rd time this has happened. This delay happens in my area all the time.
Feb 17th, 2024

Feb 3rd, 2024