Parsley Health

So so disappointing. They have so much turnover and are beyond disorganized. I had 4 providers quit during my time with them. And they quit because of inner politics within the organization. Even something simple like making a bloodwork appointment they cant get right and is a major hassle. For example, Im based in CA and the bloodwork was requested at a facility who only services NYC and have been going back and forth via email 5 times. They dont do phone calls. Had high hopes but save your money.
Jan 17th, 2024

Oct 23rd, 2023

After providing inadequate medical care, Parsley auto-renewed my subscription, billing me for nearly $2000 without any advance notice. Their customer support team has been entirely unresponsive and its not possible to connect with a human service representative. Parsley is a SCAM and I would not recommend it to anyone.
Sep 25th, 2023

I have been a member of Parsley Health since 2021. Two and a half years later, I am not as happy with them as and I am even considering cancelling my membership. Back in 2021, I think they were much smaller than they are now and the quality of care seemed much better. Today, I feel like it is almost impossible to get ahold of your doctor or to get a message back from the membership team. They advertise unlimited messaging when recently it has been taken multiple days or even weeks to respond to my concerns. Their prices keep going up year after year, and the package that had 5 visits per year only has 4 now. Doctors dont answer their own messages, you are answered by a nurse or a care manager. I switched to a cheaper plan after finishing the entire year, and still got charged for an extra month. Ive been messaging for weeks and still no response. My previous doctor was really helpful but I felt like sometimes he was not prepared enough for my visit. He would ask me the same questions we had already gone over previously and did not seem to know how to move forward with my health plan. I wait months for the appointments just to feel like they dont really take them that seriously. My doctor left the company and Im searching for a new one now. I have really gotten no support in doing so. They chose another doctor who lives 5 hours away from me and is in a completely different time zone. I wish Parsley Health went back to the way they were 2 years ago. They really cared about their members, were quick at replying, and the quality of care was superb. Recently I think they are just too focused on growing their clientele instead of focusing on the ones who have been there from the beginning.
Jan 1st, 2024

I had been watching Parsley Health for a couple of years, and in April, I decided to get an annual membership. I was drawn to their holistic, functional approach to medicine. I also liked the idea of having a team of support, including a doctor and health coach, working together to help me live an optimal life. I'm also very keen on technology and supporting efforts to use technology in innovative ways. Let's just say: The reality of Parsley Health is much different than the painted vision of Parsley Health. To summarize: My doctor and health coach were nice, but I could sense their boredom and exhaustion with one Zoom call after another day after day. Also, Parsley's scheduling and use of technology truly sucks. The Parsley Health model may work for some, but it didn't work for me. I canceled my membership in July. If interested, I've shared some details below that led to my decision. RECEIPTS. I paid for the annual membership (~$2K). I expected to receive a receipt soon thereafter. I never received one. When I asked for one, they said that they were happy to provide a receipt after every doctor visit for ~$400 ($2K total/5 visits). That way, the doctor could provide relevant diagnostic codes for insurance/FSA purposes. When I asked for receipts for my first 2 doctor visits, I was literally shocked at the diagnostic codes my doctor noted. Not only did the codes not apply to me, but it's also nothing we ever discussed. When I asked the doctor about it, her attitude was, "Don't worry. It won't impact your insurance." Excuse me. SCHEDULING. I don't know if it's the doctor/health coach combo I picked, but trying to get a Zoom call scheduled at a decent hour was next to impossible. My first doctor visit was at 5AM PT. If I hadn't taken that slot, the next available appointment was 2 months later. If you live on the West coast, good luck. At one point, I got an email from a Parsley Health employee who wanted me to schedule a 30-min appointment with her to discuss my experience so far. I don't know if everyone got this invitation because when I went to schedule on her online calendar, she had no openings for the next 4 months. I just deleted the email. BLOODWORK. One thing I really liked - or so I thought - was the comprehensive lab work they have you do after your first appointment with your doctor. They tell you it's fine to break into two lab appointments, but I opted to do it all in one visit. Why not just get it done? The lab ended up taking 17 vials of blood. They took all they could out of one arm - 14 vials - then poked the other arm to get the other 3. All I can say is I was glad someone drove me. LAB RESULTS. The most enlightening, new piece of information I got from all the bloodwork is that I have very high lipoprotein (a) levels, which means I have a high risk of heart disease and stroke. I had never heard of lipoprotein (a) before. Through my research, I learned that it's genetic and it's something you can't really fix. When I reviewed these results with my doctor, she was not concerned at all nor did she offer any suggestions on how to mitigate or lessen the blow of this discovery. OTHER TESTS. Not once did we ever discuss getting regular mammograms or colonoscopies. That shocked me. When I looked into scheduling my own tests, the facilities I looked into wanted to send the results to my primary care doctor, which was Parsley Health. However, Parsley isn't into having you upload results from external sources. Like I said, I've canceled my annual membership (without a refund). This experience has reminded me of one of those commercials where the actor says, "I'm not a real doctor, but I play one on TV." Parsley's version is: "I may be a real doctor, and I play one on Zoom." I've scheduled an appointment with my traditional primary care doctor from a few years back, who, I might add, will be happy to review all my results from Parsley and guide me accordingly. She'll also kick my butt and tell me to get a mammogram. Let the good times roll.
Oct 1st, 2023