Coldwell Banker Realty

One of the best brokerage in the Bay Area
Dec 25th, 2022

Feb 25th, 2021

Apr 29th, 2020

Apr 23rd, 2020

Lauren Kraus of Walnut Creek CA office became our realtor and promised to protect us as sellers and keep our personal finances private. She did the complete opposite! When realtors and perspective buyers wanted to view our home she told them we had 8 contingencies and we NEVER had 8 contingencies. She made unilateral decisions to make changes in our home and charge us 3x the estimated cost. She used pay off quotes to create our Sellers Settlement Statement that was over 90 days old. She judged us for being on a Covid19 Forbearance and went online and told the world we were 37 months behind in our mortgage and posted our lenders name and back payment amount along with our full names. She abandoned us in escrow because we ended up owing thousands that she never discussed with us because she charged us 3x's what "her contractor" was charging. When we didn't have the money to close she threatened to sue us and told us we had to sign a non-disparagement agreement to not complain about her. She will soon go before the CoCo Association of Realtors and explain why she lied, threatened, and abandoned us. Her threats were so awful it put my husband in the hospital in ICU for heart related reasons. She listed our home as a 4 bedroom when it was a 3 bedroom with a den for $610,000. She turned our den into a 4th bedroom and sold our home for $545,000. But she refused to sell it for $549,000 without discussing the offer with us. She told us we needed to make $1000 payments to her personally for the staging she wanted for our home. She has no ethics!!!
Mar 17th, 2023