Ventura County Pharmacy

Amazing pharmacist! If you want to feel like a human living in a small town where people care about you, go here! I am so done with CVS and these other machines.
Mar 27th, 2024

Amazing pharmacy and amazing service. I needed a prescription filled they helped me and got everything for me real quick. The pharmacist was super friendly and answered every question I had. I recommend this place if you are looking for a new pharmacy.
Jan 9th, 2024

This place will take 2-3 days to get your medication even if you need it asap for your health conditions. One girl told me it would be ready same day the other girl told me it would be ready the next day and then another girl told me it would be ready in two days so it was just so confusing with the miscommunication. And certain insurance doesnt cover as much at this pharmacy whereas cvs or Walgreens if in network and will cover more. Even when I would come here to get medication it took 1 hour just for them to get it ready when it was supposed to already be ready
Dec 5th, 2023

Ventura county pharmacy If unprofessional could be summed up perfectly and placed into the dictionary, I would absolutely nominate this pharmacy. I was provided two completely new rX to pick up in December, one of which wasnt needed to take until the following month (January 2024). Upon retrieval of said rX, I realized that it was never provided to me in my pharmacy bag. I called the pharmacy to explain and was initially met with more than confusion and lack of problem solving. I was advised that theyd only be able to fulfill 12 out of 30 of the full prescription capsules, to which was fine, I appreciated them fulfilling such a last minute request so quickly and seemingly easily. I was advised by the owner, Amani, i would need to actually repurchase the entire prescription for $150 for 30 capsules even though I only needed the remaining 18 fulfilled as originally prescribed. I was asked, why did you leave without the prescription? to which my only reply is, how would I leave without it if it was never provided to me? I was told many times theyd need to follow up with the employee etc. so much to the point of them mentioning retraining their staff because of this issue. And then to state they would need to charge me for the prescription in full for a second time because they did not fulfill it correctly the first time. I certainly understand my responsibility in not going over my prescriptions properly but in no way did I try to to be deceitful about this issue and the fact that Ive still yet to receive it in full is so disappointing. The pharmacy seems fully staffed and yet do not have effective or clear communication. They have still not fulfilled my prescription or even communicated how I would be able to reconcile the 18 capsule difference. If youre able to, go elsewhere. There are far more capable pharmacies.
Jan 25th, 2024

I was going to this pharmacy for 6+ months and I never had anything short of a friendly, professional experience. Last month I called to refill my prescription and spoke with Paula, who was extremely abusive and unprofessional, and out of nowhere simply refused to fill my prescription with no valid explanation whatsoever. She really put me in a terrible position, and when I asked her for more information as to why she was suddenly refusing to fill my prescription, she became hostile and insulting. My medication was delayed over a week and a half because of this. When I notified my doctors office of what had happened with Paula, they replied "she is not allowed to do that - this is extremely inappropriate, and we strongly urge you to file a grievance report". I don't want to punish the entire staff just because of one terrible experience with one employee (Paula). But I don't want anyone else to have to go through what I did. It's obviously not up to me, but this person has no business answering the phone and dealing with the general public, especially about sensitive issues. I hope she was just having a bad day, but either way, terrible experience and I will never go back.
Jan 19th, 2024