U-Haul of Van Nuys

They were not friendly and helpful. They didnt check the car before renting to us. It was super dirty. It had 2 big holes on the roof and weather was raining. We spend long time for road assistance to come and fix it and we got late on our plan. Worse than all of those windshield on driver side was broken and it was heavy raining all the way to Sacramento and we were going to have a big accident one time. We stopped in one u haul location one time and they didnt have anything to fix it. We didnt have time to stop somewhere else too. I would never again rent from u haul.
Apr 7th, 2024

I would like to acknowledge Andrew. He made the rental process extremely smooth while exuding exceptional customer service.
Apr 6th, 2024

It was an easy return no hassle. The gas gauge was a bit off from where we had filled it but the person worked with us and didn't charge extra.
Mar 7th, 2024

I had a great experience
Feb 12th, 2024

The staff was very helpful to accomadate my reservation due to a patron not returning a vehicle on time. My reservation was tranferred to another location, and staff were also willing to give me a ride there for the inconvenience. I forgot all their names, bit each staff member was very helpful
Jan 11th, 2024