Western Dental & Orthodontics

My initial experience at Westen Dental in Vallejo left much to be desired. Upon arrival, I found myself in a queue of approximately eight people, which already set a discouraging tone. The atmosphere was devoid of warmth and personal connection; instead, the staff seemed more concerned with rushing through procedures than providing genuine care. After a lengthy 41-minute wait, I was finally ushered in to see the orthodontist. However, the consultation felt incredibly brief and superficial. In just four minutes, she hastily diagnosed me with needing braces urgently, overlooking even basic observations like my temporary tooth, which I had to bring to her attention. The entire consultation and examination lasted less than ten minutes, leaving me feeling unsatisfied and overlooked. Upon speaking with the financial representative, it became evident that their primary focus was on sales rather than patient well-being. The pressure to commit to financing for braces was palpable, creating an uncomfortable and rushed decision-making process. Furthermore, the layout of the dentist office was unsettling, with multiple dental chairs placed side by side without any privacy dividers. This lack of privacy added to the sense of being just another number in their profit-driven system. Overall, if you value quality dental care and personalized attention, I strongly advise against visiting Westen Dental. Their approach prioritizes SALES over patient needs, leaving individuals feeling like nothing more than commodities with wallets.
Apr 4th, 2024

I have to say the few times I have been to western dental has been really really good!! The front office staff are always nice & helpful as is the X-ray tech. She is nice & conversate with you!! I like that especially if a person is nervous. Dr. Chou (Chow?) Is very gentle & explains everything that is happening!! I will recommend this office (by Big Five). And ftr I don't like going to dentists & I had a bad experience at western dental about 12 yrs back & said I would never go back.
Mar 28th, 2024

Careless office. They don't respect appointments. They book your appointment and when you take your children for their confirmed appointments, they tell you the dentist that see the children is not their. Very disappointing, especially I needed to take 2 hours off from work. Basically, they cost me 2 hours for nothing.
Mar 25th, 2024

My experience at western dental was great as always, thankyou.
Mar 24th, 2024

Feb 28th, 2024