Journeys

Excellent service! Sales associate was extremely helpful, friendly and knowledgeable!
Nov 18th, 2023

Bought new shoes for school. Bree helped me out, and she was super awesome with giving me suggestions and answering all of my questions!
Aug 29th, 2023

What happened to customer service? They just hand you the shoe box & dont even try to help lace or take the stuffing out when trying shoes on. Its been multiple times and I miss the old customer service days when show stores cared to help
Aug 8th, 2023

Great customer service, Katherine and Emily had the best customer service, very nice, and very helpful.
Feb 14th, 2022

I bought a pair of boots about 2 weeks ago and after spending about 20 minutes waiting (there was a family shopping ahead of me) I get the size I need and hear the employee tell the family in front of me, their card system is down and they are only taking cash. I'm about to buy a $200 pair of Dr Martens. Why wouldn't she tell me ahead of time their system is down? Fine. I go to the atm and come back to pay. She asks for my email address to email a receipt and also prints one. The boots were a gift and they were too big for the recipient so I try to take them back (recipient had the receipt) and the same person that checked me out originally says she can only give me store credit because I used cash and have no receipt. She also tells me she sees my purchase through my email but because I didn't specify I wanted an emailed receipt, it doesn't automatically send one. I told her do you remember that your system was down? She said yes I remember you. She supposedly called her manager (in the back) and said sorry there's nothing I can do. I still have the boots because I refuse to use store credit for their system being down. Beyond frustrating.
Jan 14th, 2023