Ross Morgan & Co Inc

I had an extremely frustrating experience with Ross & Morgan Company Inc., a management company that fell significantly short of expectations, specifically regarding a request to have our condominium's jacuzzi repaired. Despite reaching out to them three months ago concerning the issue, the resolution process has been anything but smooth. The company has dispatched numerous service personnel to address the problem, but it quickly became evident that the quality of these workers was lacking. They were unable to diagnose that the underlying issue was with the jacuzzi's timer, which prolonged the discomfort and inconvenience. What exacerbates the situation is the company's administrative handling of service requests. The administrators I interacted with appeared to lack both experience and understanding of the issues brought to their attention. This ignorance is not only frustrating but also decreases confidence in their ability to manage properties effectively. Additionally, Ross & Morgan Company Inc.'s fee structure is exorbitant, considering the level of service provided. It's bewildering how they justify their rates when their response to maintenance requests is so inept. For the prices they charge, one would expect a far superior service, characterized by efficiency, professionalism, and expertisenone of which were delivered in my case. In summary, my experience with Ross & Morgan Company Inc. has been disappointing and aggravating. Their inability to resolve a seemingly straightforward maintenance request, combined with a lack of competent administrational support and unjustifiably high fees, has led me to question their suitability as a management company. Those considering their services should proceed with caution and perhaps look elsewhere for a company that values customer satisfaction and delivers on their promises.
Mar 30th, 2024

Feb 27th, 2024

I am truly thankful to work with the staff inside the Ross Morgan Valencia office.  When I have any questions, they are prompt to pick up the phone and direct me to whom can help me best. Registering to rent our HOA clubhouse has always been a very easy process. My family has lived in our Northpark area home for 25 years and appreciate the high quality of service that this property management delivers. Karen H
Mar 4th, 2023

Feb 27th, 2023

Im very impressed with this management company. In the 8 years I have never had a bad experience. Always attentive to all my concerns,always caring, helpful. Our community is always taken care of. I recommend many people to this company and they had the same experience.
Feb 26th, 2023