Jackson Hewitt Tax Service

My husband and I had an appointment on April 4th at 7 pm to have our taxes prepared at your location in the Walmart on Helen Power Dr in Vacaville. We arrived on time to a pop up location located right near the self service check out. The only privacy we had was from paper thin curtains surrounding the desk. The tax preparer did not greet us or introduce herself to us. I thought this was very unprofessional and actually thought she was just the person to check us in. After a few minutes I asked for her name and introduced ourselves to her. We almost left at that point but decided to stay in the interest of time. We didnt necessarily doubt the preparers expertise however there were questions she asked us that were not specific or clear and required us to repeatedly ask for clarification. All in all this was not a good experience. The location inside the store was less than desirable and being able to hear so many personal conversations on the other side of the curtains made us very uncomfortable. We expected more from a reputable company such as Jackson Hewitt. Thank you
Apr 4th, 2023

No one there at scheduled appointment time. Tried calling customer service to find another location and was on hold for 25 minutes before just giving up.
Feb 28th, 2023

Very Nice gentle man desires erased
Mar 8th, 2022

Horrible I e filed my taxes March 3rd with a tax preparer (who asked me to give a good review when he finished) and three months go by still haven't received anything I finally called the tax franchise board for them to tell me they haven't received anything I go in with an 11:00 appointment and there is nobody there then I find out my taxes were filed by paper and never sent so another day goes by I don't receive any phone call so I come back another day with another preparer and file my taxes again. Got home and was pissed I called him back and asked if I should have got a discount or something reduced $198 is a lot to pay on my little $600 return and no effort was put in to file or call or anything he said he will call me back and never called me back very upset!
May 15th, 2021

Excellent service and very polite answered all of our questions
May 11th, 2021