T-Mobile

Apr 4th, 2024

Alicia the manager from this store is very stupid. Shes unprofessional and to be honest I dont know how she got that manager position in the first place. I had a few questions and concerns regarding my account and she was quick to dismiss anything I said. She doesnt care, im not being complicated because trust me I dont even want to put this review, but I rather take some time out of my day to write this review and let people know that shes not a good manager, then to just stay quiet about it. She has no customer service whatsoever and Im not being extra Im not being a complicated customer I was just trying to get help regarding my account. She should be suspended in my opinion, but here we are.
Mar 3rd, 2024

morgueIs happier place than this location
Feb 11th, 2024

Lazy lazy lazy. Workers that dont want to work. Walked in around 7:33pm tonight December 28. Two workers at this time man and a woman. I asked if Tom was there they said he had already left then they started debating who should help me. You wanna help her ahhh i can do it you dont look like you want to etc. I just turned around and left. It seems the only one that would of helped me and the only one actually working had left already and the co-workers dont like working. Need to hire more Toms at this location and fire the ones not pulling their weight.
Jan 4th, 2024

Look at their 1 star reviews, many of them experienced the same thing of being lied to and tricked. Come at your own risk, either go to a different location or an entirely different carrier like I did. They will lie to you and arrange things in your phone plan to make the sale and you will waste much of your time and to fix whatever they did and not likely succeed. I was told that the apple watch is on promo for free if I go with a monthly service plan of $10/mo so I looked into my billing a couple days later only to find I'm being billed $15/mo for the service and I was paying monthly installments for the watch that was supposed to be free. I contacted the person who sold me the watch and that person assured me that it is free and to wait for the billing cycle to change, I did and nothing changed. I tried to return the unopened watch and to find out I cannot because it passed the 14 day return policy so I'm thinking it was part of their strategy to tell you to wait till the billing cycle so you wouldn't be able to return and get stuck with something you didn't agree to. Good luck.
Jan 8th, 2024