Pump It Up Union City Kids Birthdays and More

Overall the place is ok for kids to run and play. jumpers are worn out and equipments like cash withdrawal machine doesnt work as expected. There is no sense of ownership, every worker keeps blaming other workers but not interested in serving what the customer needs. We approached for a kid birthday party and specifically asked for setting up some birthday decor and food ( pizzas and bread sticks which are provided by pump it up itself). - The booked time slot is 2 hours on Sunday at 3:50PM. At the time of booking supervisor promised us for a place where we can set up the decor if we come early and move it to the party room when it is time. They didnt keep the promise. - On the day of occasion, we arrived 20 min early hoping that we could do the decor in some common area. The supervisor said the party will be allocated 4:30 and coordinator will help in decorating the banner, so we dont need to worry about doing the decor all ourself. We got the party room by 15 min late and the coordinator didnt help in setting up which resulted in 15 delay for our party to get going. - For vegetarian we ordered 3 panner pizzas and 4 orders of cheese bread sticks. The complete order of bread sticks was missing and they blame on their provider but dont own the responsibility, not offer anything replacement. I had to apologize for vegetarians for less food. - The so called on call manager Mercedes M never apologized. When I asked for real manager to talk to, She blatantly threatens saying pay your bill or she is going to call cops on me ! Geez ! I didnt want to make a scene during daughters birthday. I hope owner gets to read this review at the least. - Not going to book another party again. Lesson learnt in a hard way. Wouldnt recommend.
Apr 10th, 2024

Pretty great for young kids parties. I like that each group gets to play exclusively so it is more intimate, safer, and less chaotic. Also cleaner. The food options are pretty standard round table pizza and it is fairly tasty and decent. Food value wise is ok. Overall the kids love it and had a lot of fun and all our guests enjoyed it.
Mar 27th, 2024

Fun day for all. Happy birthday Gabby!
Mar 25th, 2024

Suck up place, they want you to pay everything, place sucks dont throw party here
Mar 24th, 2024

Feb 26th, 2024