Hong Kong Restaurant

Jul 3rd, 2023

Ok
Jun 22nd, 2023

Jun 18th, 2023

The food is delicious
Jun 16th, 2023

I have been coming to this restaurant with my family for over 20 years. We live right across the street and it has been my favorite Chinese restaurant for the entire 20 years. But I draw the line at taking advantage of loyal customers. Today I ordered steamed rice over the phone. I came in to pick it up and fair enough they require a minimum of $10 to use card, which is all I had. That has never been a problem and I usually simply add a few drinks to my order to to bring my total to $10 if I ever fall short. My total was $6 and I asked how much the canned sodas were so that I can bring a few sodas home for my family. I'm a single mother with 3 kids and I sacrifice to eat out, so of course I wanted my full $3+ additional worth of drinks. She proceeded to tell me that one canned drink would cost $3.35. There is a bit of a language barrier so I clarified, I said, for ONE CANNED DRINK? How much is each canned drink? She again repeated I could receive ONE drink for $3.35. I usually err on the side of not making a scene or being a difficult customer, plus I figured maybe they upped their prices, so I didn't argue and let her charge my card $10.05 and left. I had one order of steamed white rice and one canned coke. This didn't settle well with me so I went online and looked at their takeout order options and sure enough I saw that the sodas were in fact $1.20 ONLY. Not $3.35 like she lied and claimed. I just can't understand why she would not value me as a customer and do the right think, and offer me two sodas, or even 3 sodas and I would have lid whatever the total was beyond $10 in full... As I walked away and saw the pricing online I felt the need to go back and let her know calmly and kindly that I don't appreciate what she did and let her know that I see the pricing online and that she was wrong not to offer me the correct amount of sodas. That says they don't value me or the business my family has brought them over the past 20 years. I always recommend them any chance I get. But will no longer. I returned and questioned her about it and she stumbled and lied again saying the soda was $3.35 and that she figured the soda and TIP BROUGHT IT TO $10. So rather than offer a loyal paying customer the correct amount of sodas to bring their total to $10, she took it upon herself and felt entitled to lie to my face and steal $2 as a tip. I have been nothing but kind to them and loyal for 20 years. And she had the nerve to try and rob me of 2 sodas knowing I have children at home. And to add, I honestly wouldn't have even minded if I felt a tip was worthy, but their service is not very friendly at all, so I wouldn't fell compelled to tip anything for a takeout service where I don't even get that kind of service. The fact she lied and tried to deceive me is the major, unforgivable issue.
Jun 2nd, 2023