Cafe Rio Fresh Modern Mexican

Juan Navarro _{on Google}

Apr 9th, 2024

Cafe Rio never disappoints. Love their huge salads and their cilantro dressing.

W&L Mejia _{on Google}

Apr 5th, 2024

Went there for my first time
I decided to try a bowl with rice, beans, and chicken. The server just put a few pieces of shared chicken, I ask if that all the chicken they serve in a bowl? The server asked me if I wanted more, and I replied yes
I the moment to pay, they charge me extra for the little extra chicken that they put in the bowl.
I just decided to walk out, it doesn't worth it expense my money in that place

Angelica Velazquez _{on Google}

Apr 9th, 2024

I treated my family to some tacos from Cafe Rio for taco Tuesday, and I want to start off by saying they were delicious. The food at Cafe Rio is always good. I have no complaints there. The only thing that was lacking was the service. It's understandable because it was Tuesday, and I know they're inundated with online orders, mine being one of them.
I really wish their system was better, though, because I placed my order, and it was supposed to be ready by 5:50 PM so I walked in expecting to get my order only to have to wait 20 minutes to get it. There were only 4 taco meals, too, with drinks and a small side of elote each, but their system over complicated things so much they were struggling to get my order right.
Eventually, they got it done, or so I thought they did, only to realize they were missing one of my meals and all 4 sides of elotes and my 4 drinks, so I had to tell them the second they handed me the bag with 3 meals which only delayed things more.
The girl at the front counter handling the online orders ripped the bag open to check it & pulled up their long receipt with my order. Her and another one of her co-workers who was on the line prepping online orders insisted I only ordered 3 meals. They even went as far as marking the receipt, thinking I didn't know what I was talking about.
I pulled up my email & had to explain to them I ordered 2 taco meals exactly the same & the other 2 were different making it a total of 4 meals, but they went off what they thought was right and basically told me no and that I had to speak to the manager. I persisted, and thankfully, one of them went to get him without me asking.
I showed the manager my online order in my email & explained to him how it's broken down. He checked the receipt his staff was showing me and quickly located the missing order on the long receipt his staff wasn't seeing. He asked them to make it, and they immediately got to it.
I have to compliment the manager, who was nothing but professional and courteous throughout the whole ordeal. He was truly so kind and apologetic for all the hassle I went through, so I am grateful to him for that.
While his staff worked on my missing taco meal, the girl manning the front desk for online orders got my 4 missing sides of corn & my 4 drink cups, which hadn't been given to me when I first was given the 3 meals.
FYI, adding a side to a combo for $1.79 is not worth it. The sides are SO small. They're the size of a salsa they give you. That's not the fault of the employees whatsoever. I know that's just how things are. The corn itself was delicious, but in the future, I'd never add one of those sides again. Instead, I'd just get an appetizer like the queso dip with chips. That order is much bigger and worth the money, but the $1.79 side was not worth the cost at all. Upgrading to the large drink was definitely worth it, though. For $.25 cents more, it was totally worth upgrading to a large horchata for each meal.
Thankfully, everyone was very kind, and a few of them apologized, knowing a mistake had been made. I honestly felt bad myself because their system they're working with is not the best. It puts unrealistic times for orders to be ready and does not break up orders for them in a way where it's easy for them to clearly discern what meals you purchased in a hurry and what extras you added on so I feel for them on that end. I'd hate to work with a system like that. It's definitely setting them back rather than helping them.
Complications aside, the food was really good, and I'd happily try them again. Just maybe not on a Tuesday because their Tuesday's are hectic, and it just is not worth all the hassle to save some money on tacos. I'd rather order from them on a slower day to give them another fair chance because today was definitely not their best, but I understand why, and I am not hating on them whatsoever. I'm still a big fan of Cafe Rio. I just wish corporate would give them a better system to work with because what they have in place is just not cutting it for the online orders.

Eb Krone _{on Google}

Apr 2nd, 2024

Great Taco Tuesday! They have in-house made tortillas