Wells Fargo Bank

I visited the bank branch today and encountered the most unhelpful and indifferent bank teller I've ever come across. Not only did they lack basic manners, but their incompetence was staggering. It was a frustrating and disappointing experience that left me questioning the quality of service at this branch.
Mar 14th, 2024

For work . Nice staff
Oct 1st, 2023

Horrible experience with this branch. From teller to banker to mgr. I flew in from the east coast to take care of my Mom who was admitted to the hospital for an extended stay. I came into the branch to pay her credit card bill, as I had done all week for EVERY other bill she had, I was told I would not be able to do anything without me being on the account, her present or power of attorney. (POA) I told them her bill is due and I just want to make sure it is paid on time; I didnt want any information other than to give them money. No issues there, went to an attorneys office, paid for a POA, paid for a notary to go to the hospital, all taken care of. Or so I thought. I took the POA, the admission paperwork, my ID, my Moms ID, and her credit card. They still would not let me pay her bill. This is now Friday afternoon, and I am flying back to the east coast Saturday morning. I am now told that because the paperwork is not submitted to a banker to be put in the file, I could not do anything. It was the branch banker that told me this. My reply was then, here is the paperwork, please put it in the system and on file and let me pay her bill. The answer was yet again, no. We cannot do that. You will need to make an appointment with me for next week to have this entered into her account. Obviously, this is impossible since I live in Virginia and was leaving the next morning, and my Mom is still in the hospital. Insanity, and the worst customer service I have ever had ANYWHERE. And my Mom has been a client since 1984, as show on the card I gave them. If this is how they treat 40+ year clients, how are they treating anyone else? Too many options for banking, take your business accounts, your deposits, your credit cards and any banking need you or your business have and go elsewhere. And let Wells Fargo know you left and why.
Mar 10th, 2024

Unfortunately, this branch is closedATM closed down, building empty. Not sure what is going on
Jan 25th, 2023

What a waste of time and energy. You can't do anything from the mobile app, when you call the people are useless and just forget about you on hold. So I came into the branch, hoping to move some funds around and close out an old business account and the guy said the banker is unavailable and I should just call and hit zero repeatedly. Wow, thanks for that stellar advice. Just going to pull all my money and go bank with Varo.
Jan 22nd, 2023