Journeys

I wanted Dr. Martin shoes. Website said they had them in stock, but they didn't. The employee was on her phone, trying to be helpful at some level
Feb 17th, 2023

Address on maps is wrong. Was told that they would hold my shoes overnight on the phone and after driving 40 min to get there they said they sold the shoe already. Even offered to pay over the phone. Probably the worst shoe store I've been to.
Nov 25th, 2022

Thank you to Karla for helping me get a new pair of Dr Martens Boots.. they had my size and price was pretty close to everywhere I saw them. Was nice to chat with you while I tried a few pairs of boots on. Also got a sick Iron Maiden shirt as well.. great attitude and a bit chatty but that's just being friendly.. 4.9/ since no one is perfect but this transaction was pretty damn close.. even told me about a promo coupon they had that I used immediately
May 8th, 2022

Carla and Alexis where amazing!!! They helped me locate the kanken bag pack at another location and were able to call and hold it for us. Great customer service will come back!!
Apr 21st, 2022

Myself,my husband and son visited this store today to buy a pair of shoes. The two girls that were on shift were not welcoming at all they didnt ask if I needed a size for a shoe. They were in there phones texting and talking to each other completely ignoring the fact that we were even in the store. I walked up to the register with a shoe they still did not acknowledge me, until I asked if they can get me a shoe size. During check out the cashier made a rude comment and asked me if my husband was my father!! Then continued to say I look like a little girl and he looks like he would be my father. Then chuckled nd yet still did not apologize. I was not able to get the cashiers name for the reason none of them approached to help me . EMPLOYEE number in receipt : 668731 This needs to be resolved because it should never be said to anyone ! That is beyond unprofessional and rude!
Sep 8th, 2022