Optum - Torrance

Mar 25th, 2024

This is the worst doctors office i ever been to i advise no one to go here absolutely no one i went to see the doctor back in June 2023 to get a physical done and lab work which my insurance covers but now i am getting phone calls from labcorp and letters in the mail saying i owe almost $300 for something my insurance covers so when i call to try and get it situated the office is telling me that whoever i talked to didn't set my appointment right remind you I'm a new patient there and i just needed a physical done the office is telling me I'm supposed to have two separate appointments one as a new patient and another to get my physical done i have never in my life done anything like that as a new patient so now they are sending me bill after bills because they wont fix my issue because i shouldn't have to pay due to my insurance covering it and now they messing up my credit because they are sending it to collections does anybody have any information on how to report and sue this office for miscommunication and wrongful billing i dont want to talk to a support team if they are not going to fix my issue i shouldnt have to pay for something my insurance covers and i talked to my insurance company they told they cover my visit and the medical office billed me wrong And another thing when i called specifically told them im a new patient scheduling a physical
Oct 28th, 2023

Worst EVER!!!!!!!!!!!!!! Why would a medical facility even be allowed to have such a low score? Who and or what board of directors looks at this and does nothing about it? Why would any insurance co even use a medical facility like this? Everywhere they have referred both my wife and I all have the same low scores and reviews as they do. What is going on here? I don't pay any less for my insurance (more actually) so not sure why this would evolve into this. Ever since this place changed to Optum its the worst service out of any service co I deal with, any not just medical. First of all now its a minimum of a 3 week wait to see a doctor. If you settle for a NP its still two weeks. I used to get a blood test no problem now you have to wait for a Dr approval and its been two days and still no call back with appt. I called again and they have the nerve to act like this is normal the doctors have 72 hours to get back to you so she still has until tomorrow to call you back.... What??? I call to complain and was told this is normal and I should go on the portal (BTW the portal is harder to use than it should be) and write my DR a note. Obviously too many patience for this one building it should not take 3 weeks if you need to see your doctor nor should you be tossed aside waiting for something as simple as a blood test. This is so frustrating I've been dealing with this ever since they changed to Optum. There's no follow up, no surveys (I wonder why) and no one will call you back. I took my car in for body work last month and the insurance co was very responsive got back to me right away and thru them the Body Shop was all about making me happy, they made several calls to make sure I was informed and I was given a survey by the ins co and also by the shop. This is just a car not a human that needs assistance. Any way I've been going to this same facility for over 20 years and the last few have been Hell. I'm going to switch plans as i'm sure most feel the same. I'm not sure how anyone that works there can go to work everyday even remotely holding their heads high as it would be embarrassing for me to work at a company that has this low of a score and cares so little about the whole situation. Good Luck Optum!!!!!
Aug 24th, 2023

While i thought I had good experiences with Doctor Herrera, unfortunately it ended on a sour note. Due to issues with office communication between doctor and PA and staff, I was incorrectly billed for a visit. Instead of making it right for an office error, the office waited four weeks to call me back and stated there was nothing they could do. They even tried to say that the Doctor agreed to bill me because I asked additional questions at a physical visit. Which is not true. I asked why I was receiving the wrong dosage of medication(another office error) so because I asked that, that is outside the scope of a physical and Im being charged out of pocket. Terrible communication and patient support. Avoid going here at all costs.
Jul 10th, 2023

They wont do ANY hands on therapy!!!!!
May 21st, 2023