Optum - Del Amo

David Chong _{on Google}

Feb 2nd, 2024

This is a very poorly managed clinic. I've sent a message to my primary physician using their patient portal twice requesting a referral and it's been 3 weeks with no reply or an update. Called their office only to find out that the messages does not get sent directly to the primary physician but gets sent to a queue instead and waits until someone sends it to the physician. What nonsense is this?

Edobean _{on Google}

Jan 28th, 2024

While the specialist there has been nice to me, I feel like I've been going through hoops to get the help I need. Spoke on the phone with one of their office ladies and when I was trying to explain the situation they cut me off. I had to hold myself and told them that I was not finished. To cut someone off, one who is on disablity nonetheless, is very unprofessional. It shouldn't even matter that I'm disabled but if that's how I've been treated, I'm scared for how others are being treated.

Sohaib Alzareer _{on Google}

Nov 4th, 2023

Poor customer service! It took for ever to fax blood work order and X-Ray for my daughter to the testing agency! After multiple follow ups we still dont get either results even they already have been done!
You pay your money for bad service very disappointing!

Albert Burnes _{on Google}

Aug 27th, 2023

I had a Pleasant Experience

Brianna Magles _{on Google}

Aug 22nd, 2023

I love this office and the staff! Shout out to David for being the sweetest human ever!!!!!