Courtyard by Marriott Los Angeles Torrance/Palos Verdes

Apr 4th, 2024

This unfortunately was one of worst hotels I have stayed at in a really long time. I needed a quick place to stay after traveling from the east coast and have happily stayed at Marriott hotels many times in the past. From the second I arrived, the experience was miserable. Instead of a kind welcoming face to be greeted by after my travel, I was greeted by a rude and stern woman first unlocked the front door of the lobby. She refused to check me in until after making me go to the business center to print an unnecessary document since she wouldnt accept the email copy. I asked her if there was a manager and she said no but Im the auditor. I was very tired and considered a new hotel at this point, but since it was late I decided to just stay anyway. The room itself was disgusting. As soon I as I entered the room it mustve been 80 degrees. There were handprints on the walls in the bathroom, the bathroom door was cracked like someone was trying to break in, and the paint chipped. When I went to take a shower the pipes made a terrible noise and the water barely streamed out. When I tried to speak to the front desk they tried to blame my issues on the availability of rooms they had and also stated the manager was busy. I called back to speak to the manager Mario and they said he was busy again and would call me back. I never received a call back and they over charged me! I finally got ahold of the manager Mario by calling again and he was working the front desk. He was kind and realized my experience was definitely not up to par for a Marriott hotel. He said he would fix this for me. He never got back to me again. Ive never had such a miserable experience before and will definitely not be returning. Anyone thats thinking of a hotel to stay at for the night. Skip this one, its not worth the frustration and disappointment.
Apr 4th, 2024

No ATM Poor food service
Mar 30th, 2024

Nicely updated lobby and rooms. However, the free internet was so slow that if you need to get any work done, you better pay the $7 for high speed internet. For $200 per night, I expected free internet.
Mar 19th, 2024

I really enjoyed my stay here. I love great customer service and I was extremely pleased with how I was treated. I arrived early to tend to a family emergency and even though they had no rooms available, they worked very hard to get one ready within 30 minutes. They were also very accommodating when I needed to extend my trip for two additional nights. I have to fly in for work about 5 times a year and this will definitely be my preferred stay. Its also a plus that parking and wifi is complimentary.
Mar 18th, 2024