Seapot Hot Pot & Bar

Apr 7th, 2024

Hello Vu (manager): We just finished eating at your location. We were a party of 12 (10 adults & 2 children). Kelly, the wait person, did not bring the 6 - and 4 year old children utensils for 1 hour. She was asked 5 times. Each time, she acknowledged she would & each time forgetting. We had dishes piled so high to the point that we could not even reach our grill. We asked (even pleaded) for her to take the dishes, and she said she would but never did. We had to put our dishes on the floor to have any room to eat. Thankfully, other waitstaff were kind enough to help take our dishes. Kelly acted irritated, impatient, and bothered to have to serve our table. She exhibited no customer service skills and seemed to not care at all. She didn't answer any questions when asked. Fortunately, Sid (a very helpful wait person who cared and communicated with us (when Kelly couldn't even spare a minute to help us) started to help us. He was wonderful. He immediately brought utensils for the children, took our plates, and actually acted happy to serve customers. He was communicative, helpful, caring, & genuinely smiled. He explained that Kelly was stressed. It's unfair that he provides such service & Kelly is terrible at it and that they are both called waitstaff. Kelly doesn't even come close. She was "the worst." Sid is the only reason that Kelly didn't ruin our experience with you & our family reunion. And, yes, we had reservations and we arrived on time.
Apr 6th, 2024

Their food wasnt fresh, and both of us ended up with stomach issues after going there, twice!
Mar 30th, 2024

First time here at the restaurant with my brother, who is disabled. I waited for 1 hour and 30 minutes, as the staff couldn't figure out where to seat us. They kept passing us from one table to the next. They were very unprofessional and poorly trained. Overall, it was a bad experience.
Mar 27th, 2024

Great place for BBQ and hotpot. They got conveyor belt. Store is modern, clean, and food is great.
Mar 26th, 2024