Courtyard by Marriott Sunnyvale Mountain View

Drew Koshi _{on Google}

Apr 8th, 2024

I would like to give a shoutout to Courtyard Sunnyvale's staff & excellent customer service! I recently stayed at their hotel for a work trip and accidentally left a few dress shirts in my room. The staff went above & beyond to ensure the shirts were promptly returned to me in good condition. I appreciate their help and outgoing efforts to help their customers!

J T _{on Google}

Apr 3rd, 2024

My flight landed on time, and my room was ready. I forgot my comb, and they gladly gave me one for free. I haven't used the word "free" in a very long time. Thanks again

Matt Alberts _{on Google}

Mar 28th, 2024

Hotel was fairly clean but the stay was horrible. Service was terrible, and the fire alarms kept going off for several hours. I tried to cancel my room to go somewhere else since fire alarms going off doesn't make for a habitable stay. Request to cancel was denied. Don't stay here if you want customer service...or a room that doesn't have a deafening alarm right above the bed going off for several hours.

Nichole Smith _{on Google}

Mar 11th, 2024

Had a last minute emergency cancellation given my meeting was moved to downtown San Francisco and would not allow me to cancel without paying the full reservation fee. Ive never seen a 3 day cancellation requirement for a Courtyard. Even as a Titanium member who stays in Marriott properties weekly. Very disappointed they did nothing to accommodate me.

Dennis Ma _{on Google}

Feb 28th, 2024

The hotel is located by busy street so it is noisy.
Checkin experience was below average. They did not recognize my member status and did not offer option for welcome gift or room upgrade.