Sleep Number

The sales person that helped us out in the store was very nice. This review is for the product and customer service after our purchase. We have had nothing but problems with the $3300 adjustable base. It's non-refundable even though it doesn't and has never worked. From the moment we got it we've had nothing but problems. Today was the second time we had technicians over to fix it. It still doesn't work and it's still within in the 100-day trial period. The technicians were surprised that we've had the mattress and base for such a short amount of time considering the issues we are having. It's clearly a lemon and customer service says we're stuck with it. We will never purchase anything from Sleep Number again.
Nov 15th, 2023

This Sleep Numbers got our number. Really incredible store and service. Ben, the Store Manager, indulged our last-minute pre-closing rush in and helped us find the pillows we needed while graciously delaying his return home (to later, we found out- wives and kids!). The products are, as you know, incredible. The ability to try them out, the expertise of Ben, and his generousness in helping us out were incredible. Our only regret is we werent there to buy a mattressyet! Do yourself a favor and check out Sleep Number - theyre number with us is high!
Aug 8th, 2023

Purchased two beds as well as bedding ! Staff Doug, super helpful. Daughter also purchased bed and bedding, all great!
Apr 12th, 2023

Damien made it so fun. Gave me discounts I was not aware of in addition to excellent money saving suggestions. I have not received my bed because they are all made to order. The low pressure highly informative sales approach is very much appreciated.
May 14th, 2022

Terrible product & equally terrible business. Slept on a SN mattress at a B&B this summer and, beyond it's slow and noisy action, I have rested on inflatable pool toys as good. It made me grateful that I had not sunk money into their hideously overpriced products. I also had subsequent first hand experience with the "customer service" delivery people. When my neighbor wisely returned his SN product, the driver blocked our shared driveway and refused to move. That was before I watched him drag that $$$$ mattress through a dirty driveway and throw it in the back of his truck.Guess he doesn't think much of SN, either.
May 11th, 2022