Tillys

Karina was very helpful, nice, and a super employee! She was very attentive and quick with customer service. Thanks!
Nov 25th, 2022

I like Tilly's but agree with the other reviews are poor customer service. I came to the mall specifically to come here but stopped at a few stores along the way and had pleasant experiences. Today when went I try on stuff the middle aged woman counted my items out loud so I assumed she was going to keep an eye on theft. When I finished she was right outside the door waiting for me so I assumed she wanted to count them again. I asked if I should leave the items there and she responded "I guess I can put them away..." with an attitude. Isn't that their job? Isn't that what retail workers get paid to do? Am I wrong for asking to leave my items there so she could count them again? I don't mind putting the clothes back that I try on but if you are counting my items and standing right outside I think it's safe to assume you want to count my items again.  I won't be coming back here and will support the friendlier staff at other shops at this mall. I don't like supporting workers who are lazy about their job and have an attitude. Sorry Tilly's.
Aug 16th, 2022

Im confused, when I try on stuff in stores retail employees usually emphasize to leave clothes in the dressing room after I am done so they can count the items and put them back properly I asked for a dressing room and the woman working today counted my items out loud before I went inside to change. When I left she was right outside the door waiting for me so assuming she wanted to count them again. I asked if I should leave the items there and she responded I guess I can put them away with an attitude. Isnt that their job? Isnt that what retail workers get paid to do? Am I wrong for asking to leave my items there so she could count them again? I dont mind putting the clothes back that I try on but if you are counting my items and standing right outside I think its safe to assume you want to count my items again. I wont be coming back here and will support the friendlier staff at other shops here. I dont like supporting workers who are lazy about their job.
Aug 11th, 2022

Y'all need to pay your employees better so they're in a better mood. literally just asked a simple question and got eye rolls... and i know it's not directed at me but the poor treatment they're facing.
Mar 9th, 2022

I'm so sad to have to write this. But today January 4, 2022. I went into the store and young ladies/ Sales Clerks were to busy chatting with one another to bother to see if anyone needed assistance. The person the helped was a young man they they were "eyes" for. I used to shop there a lot and spend a good a mount of money there. But this will not happen again. What happened to the group that used to be there, over the summer they were great group, welcoming you when you came in and ready to help. I am really upset with this. Hope someone will teach theses people customer service.
Jan 3rd, 2022