Barrera Income Tax & Insurance

Luis Romero _{on Google}

May 25th, 2021

I have been coming here for a few years to do my taxes. They are always friendly and help me do my taxes.

Ricardo Hernandez _{on Google}

May 11th, 2021

Amazing job they do here!!!!

Leslie Rios _{on Google}

Sep 17th, 2021

DO NOT DO YOUR TAXES HERE . My husband is still trying to get his 2019 taxes refund resolved. He Worked with Adrianna the most unprofessional person ever tries to be little you. Never in the office when I call. Or they have other clients to work on before my issue when I already paid them for their service. Once they have nothing to say they don't care to hear what you have to say they will talk over you and say they'll callback which is never . I Went sometime early 2020 to attempt to get this 2019 matter resolved she ignored me when I was talking to her, rolled her eyes I had to follow her to her office because she walked away as I was trying to resolve this matter had the audacity to ask if I was "stalking her " this is the face of the office. I just received my 2019 return and got less than half of what I was told I'd get and according to the IRS these are changes I requested . Who would request to get less than what you expect with no notice I called to see what form was signed that allows them to make changes without my permission & I'm now waiting to hear back from Natasha because Adriana is never in the office . It took my current tax person about 10mins to review and explain what this notice says . I will come back with an update . this company is fraud

Just to respond Na _{on Google}

Sep 12th, 2021

Adrianna let's say the truth you're the one that started with the disrespect. If I'm there with my spouse in your office & or we're on the same phone call it's obvious you have permission to speak with her and it was clearly said that you had permission. When we first stepped in the office we were not being disrespectful until you got mad that I was correct and you began to role your eyes continuously and do a giggle (very professional) in front of another customer and all your staff members . Just like you did on Monday when we asked you for our refund because we had to pay someone else to do the rest of your work. The call backs we waited for over 2020-2021 were never received so sorry WE had to "bombard" your office w. Calls. We called the office on Monday and I had to speak with Natasha bc adrianna like always u were not available only until we mentioned the word lawsuit u were suddenly able to jump on the line. You guys hanging up on me when I'm still talking calls for another call back. It's obvious the 2 staff members we've dealt w. Natasha & Elizabeth were trained by you because everytime they had nothing else to say just like you adrianna I would get talked over .You're running a business and your Customer service should be a priority. Don't do half the job and expect your customers to not get upset when you're being rude

Carlos Barajas _{on Google}

Sep 12th, 2021

Don't do ur taxes here we can't respond to replies on reviews but her response to my previews review was the quickest respond I've received from them. U can tell how childish they just by their response. these people are the most unprofessional people starting with adrianna that's why im getting my tax preparation fee returned by her ! her response when we asked for a refund was a laugh a please and then she asked " is that what it's going to take for you to stop calling" . Sorry you did half the job and I've been the one calling with no follow ups. No one ever called to get information and even with my permission to speak with my spouse they disrespected her. Even when we both went to the office together they disrespected her . Save your time and go else where better customer service childhish management .