SERVPRO of South San Francisco City/San Bruno

I recently had a huge kitchen sink water spillage accident where tons of running water seeped through the wood floor of my entire kitchen, dining room, living room, and laundry closet as its one continuous open space in my condo apartment. After researching and talking to several professional water mitigation companies to come mitigate damages to my property, it was immediately obvious to me that Shawn gave me the most confidence! Shawn is the owner of ServPro of SF/San Bruno and he spent over 40mins talking to me on the phone on a long weekend night, patiently answering all of my minutiae questions. He is also one of the few places thats owner owned and where the owner actually comes onsite to inspect damages and does the actual water mitigation work, which shows in his amazing reviews. This is the first time I had ever encountered an emergency like this and I had no idea what to do with its sudden occurrence. I am super grateful that Shawn and his team were there to hold my hands throughout the process and helped me navigate this very scary and stressful experience! I could not have asked and found a better team! Hands-down I would highly recommend Shawn and his team to anyone in need of a professional water mitigation team. If I could, I would give Shawn a 6-star review because there are so many things I cant rave enough about working with Shawn! Right off the bat, I could tell Shawn was super knowledgeable and experienced, with over 17yrs of experience, in what he does. In interacting with him further over the course of the ~1 week mitigation project, I found him to be super professional and respectful of the furnitures in my home while he and his team were working onsite and moving things around in my apartment. He consistently and patiently answered my questions and educated me, including providing helpful information on how the insurance claim process works, which is a plus for someone like me who has never opened a homeowner claim before. As this was such a stressful situation for me, another quality I really appreciated about Shawn was that he often injected humor into our conversations and interactions, which made this very unwanted experience a much more pleasant journey and much less scary. Being able to work with someone who is super communicative and consistently clear in their communications like Shawn made all the difference for me! I am just all-around super impressed by the professionalism and care that Shawn and his team displayed. I felt taken care of and had full trust in Shawn and his team doing the right things and doing things right, which is super important when strangers are ripping out wood floors and drywalls in your home. In the end, Shawn and his team had to remove all of the wood/vinyl and underlayment for my kitchen, dining room, living room, and laundry closet, plus part of my kitchen cabinets and some drywalls as they were not salvageable, but they did try to salvage as much as possible including my kitchen cabinet doors. After the demolition, they put plenty of industrial fans and dehumidifier in the space for couple days to dry out. Shawn personally came in to check on the dryness of my place every other day, each time giving me good communication on when I should expect him. After everything was dried out and the industrial equipments were taken out, Shawn also vacuumed my place with a HEPA filter vacuum and helped me move back the furnitures. He left the place clean. Lastly, even after Shawn was done with the project, he was happy to answer my questions about my kitchen cabinets, wood floor, and underlayment that were removed, which were crucial information I needed in order to source the right new material to reinstall. It was such a pleasure to work with someone like Shawn during a mini-disaster. I told Shawn that I really hope that I will never need his service again, but should I ever need a water mitigation companys service again, Ill no doubt reach out to him again! If you have an emergency situation, you need to call Shawn now for a peace of mind!
Jan 13th, 2024

We had a shower drain overflow into the bedroom and kitchen. Shawn, Crystal and Nicholas were great to work, very prompt, communicative and courteous. Highly recommend this team!
Dec 23rd, 2023

I had a leaky pipe in the crawl space of my house leading to suspected water damage. From the beginning of my contact with this company, Crystal was patient and informative over the phone. Shawn, the owner/operator responded the next day. He was professional, thorough and greatly put my mind at ease as he explained his findings that we would not need his services after all. I hope I never need his services , but if I do I would call Servpro without hesitation.
Sep 15th, 2023

Shawn and Crystal came out immediately after a MASSIVE water leak / break at one of our facilities. They were thorough, professional and let me know what to expect every step of the water remediation process. Nothing was overbilled. All work was performed as described and the end result was beyond my expectations saving me 10s of thousands of dollars in reconstruction costs. If you find yourself in need of remediation services I wouldn't hesitate to call them.
Aug 6th, 2023

Shawn is amazing. Got a solid referral from a veteran real estate agent that I trust and she was right. Not only did he give me great professional advice, he even came out late Friday evening to our house to remediate an issue for our tenants. Will absolutely trust him with any future jobs!
May 9th, 2023