Penske Truck Rental

Ed Brown _{on Google}

Dec 15th, 2023

Good service, friendly staff.

kora moving _{on Google}

Dec 6th, 2023

very expensive $1,100 days it seems ridiculous I remembered why I didn't use them before I won't use them anymore and I don't recommend them

Mr G _{on Google}

Oct 29th, 2023

Good people, good cared for vehicle (very clean), excellent customer service. Keep up your great work, you'll always have my business.

Frank Lim _{on Google}

Jul 16th, 2023

3.5* rounding up
Reservation Process
Rented mid-sized truck for 1000mi+ one-way rental. Unlimited miles. I found that cheapest rate was several months in advance, or very last minute, two days out. Therefore, I suggest, since there is no cancellation penalty on the reservation, make a reservation as soon as you know you need one, then keep "gardening" your reservation, to checking one last time just more than 24 hours before you need rental to see if you can get better rate. Within 24 hours they'll give you a warning saying "we can't guarantee availability" of your equipment or something to that effect. Still, it was over $1,500 for just the truck, no accessories or insurance included.
Pickup
My truck was ready on-time though they were busy. Busy enough that the guy pulling the truck out didn't want to count the number of furniture pads. I told him 3x "as long as I leave with X number of pads I need and am not hassled at the other Penske when I return, I'm fine." So, he kept adding more pads. Glad I kept repeating same line...there was one more than the number of pads I needed and one fewer than how many I had rented. What I didn't see is that the pads he did give me were covered in plastic cling and packing tape which my workers wasted 20 minutes undoing and discarding. Save yourself the hassle, and no matter how busy they are here, have them count the number of pads for you and check they're in ready-to-use condition.
Truck
Was relatively new with under 30k miles. They do have a speed governor installed which limits you below the limits in many states for vehicles of that size, though it probably does give you better fuel economy. Governor limits cruise control to 70mph. It limits overall vehicle speed to 75mph. Cab is typical and smelled strongly of BO. I don't think I've ever rented a truck like this that didn't reek of BO though. A/C worked well in the heat, which was a relief. But there was no re-circ on the air so passing through smoky areas or dusty areas or idling in traffic fumes was no fun. Fuel economy was at the upper end of the range with a 2k lbs load and driving 55-70mph over a couple of sets of mountains, we got 11.5+ mpg.
Overall, not a bad process, but there are a few issues of which to be aware. And hey, it could be a lot worse...uhaul has set the floor tremendously low.