Smelly Mel's Plumbing

Apr 14th, 2024

Professionally procedural operation, nice equipments and does not skimp out on parts. Very clean work site during the job as well. All round just a great company.
Apr 6th, 2024

Never seen company like this company they did the job in a timely manner, they kept the place clean. And after they finished the job they put everything back the same it was. I was very surprised that I could not tell that a job was done in the area. Very much appreciated
Apr 1st, 2024

Loved Mike Castle! And he made the problem go away!! Expensive but worth it! No fuss no muss!
Mar 31st, 2024

I had used Smelly Mel's for nearly a decade but recently had an unfortunate experience with them which will cause me not to use them again. I had their plumber look at three jobs at our second home which my son currently lives at. We had one of them completed that day, and he gave us estimates on the other two jobs . One of the jobs was to work on the upstairs sink, which is quite old. It was apparent the plumber had not seen that type of sink before and said the reason for the high cost was because he was going to have to remove the sink from the wall (the estimate was for $1795). After hearing the estimate later in the day, my wife told me that there's actually a screw directly underneath the cover and that it comes off very easily. I had my son remove the cover and ask them if they can come back over again and give us a new estimate on the sink. Their dispatcher initially said there would be no change. My son asked if he could send a picture showing that the pipes were exposed and the plumber had complete accessibility now. They looked at it and still insisted that the cost would be the same . I had my son call Roto-Rooter and they came over and fixed the job for $541. Their plumber also opined that he didn't get into the plumbing business to overcharge people. I'm quite disappointed about this experience and in good conscience can't use their company again. Clearly not a good business move to cheat someone that has been doing business with you for over a decade. It's what they call being pennywise and pound foolish. I'm also curious after having this experience how many other jobs I was overcharged for over the years.
Apr 9th, 2024