Big Brand Tire & Service

Very good people and fantastic service
Apr 7th, 2024

During our visit to Tahoe, we encountered an unexpected hiccup when my Tesla experienced a flat tire on the first day. Despite reaching out to several shops, we faced difficulty in finding assistance. Thankfully, Erica came to our rescue. From the moment I spoke with her over the phone, her kindness and willingness to help were evident. Upon arriving at the shop, I noticed it was bustling with activity, with many customers waiting in line. Despite the busy atmosphere, Erica remained calm and assured me of a reasonable timeframe for the repair. Throughout the process, her team demonstrated professionalism by explaining their approach to fixing the tire and how they could salvage it rather than opting for a costly replacement. Not only did they complete the job ahead of schedule, but they also allowed us to swiftly return to enjoying our time in Tahoe. In an era where quality service and genuine communication are hard to come by, Erica and her team exceeded expectations. Their dedication and customer-centric approach made all the difference, and I'm immensely grateful for their assistance.
Apr 5th, 2024

I had a serious problem with a rear brake. They stayed after closing to receive my car from the tow company. The next morning they assessed my vehicle & called me with an estimate. They replaced my rear brakes the same day & had me on my way.
Apr 1st, 2024

Knowledgeable and friendly staff
Mar 31st, 2024

Arika and Justyn were great.. Great waiting area with entertainment, clean bathroom, and just great all-around customer service.. Highly recommend and Im happy we have them here in South Lake Tahoe!
Mar 27th, 2024