Rapid Care: Adventist Health Physicians Network

Very kind & helpful
Nov 17th, 2023

Went in for a UTI. They refused to give me antibiotics. Went back to the same urgent care 10 days later and have a full blown kidney infection and now am being told to go to the hospital if I don't feel better in a couple of days!!!! Can't even get simple antibiotics for a bladder infection when I had it BEFORE it spread to my kidneys!!!! Incompetent!!!!
Sep 23rd, 2023

Awesome staff. They are always available to listen and help. Thankful to have great medical care close to home.
Sep 9th, 2023

I went to Indian Rock Clinic on Mono Way at 8am when they opened. I was the second one in and it still took 1 hour. The gals were nice and helpful but NOT the doctor, Dr. Donald Scott Klatt, MD. I explained that I had a surgery procedure scheduled at Adventist Health in 7 days (which he could see online) and had to be well for it. When I told him that a specific antibiotic works for my sinus infections (for 20 years) he LAUGHED at me and smugly stated, "That won't work at all and we haven't used it for over 5 years for sinus and upper respiratory infections." Not true! I got that RX from them around 3/2023 for the same problem and it helped within 24 hours. He refused to give antibiotics saying, "We just don't pass them out" and that I'd have to be sick for 14 days before they'd consider antibiotics. He also said it was a virus not bacterial but no swab tests were done. It's been 12 days so I'd have to go back, pay another co-pay and HOPE they'd actually provide some help. I was appalled! I'm NEVER going back there again. I don't go to urgent care unless I have to which is about once a year. I never just ask for antibiotics, unless my body needs them. You need to listen to your patients!!! I got an appointment with Mathiesen Clinic in Jamestown 48 hours later and they did swab tests plus sent one out. Guess what? It came back as a bacterial infection that causes sinus infections and bronchitis! I was put on antibiotics immediately, but it was too late and I had to cancel my surgery at ADVENTIST Hospital, which is who Indian Rock is through. Mathiesen has been fantastic, so I will ONLY go there now. Do not go to Indian Rock Rapid Care. Other people warned me about them and this exact situation but it was the only Saturday option. NEVER AGAIN! Waste of money and time!
Mar 22nd, 2024

I would rate them zero stars if possible. Cut my thumb on a table saw on 3/10/24. Showed up at the Rapid Care on Mono at 3:15. Doors locked but hours say 8:00-4:00 Everyday. Nurse comes to the door as sees my bleeding thumb then informs me that their new "algorithm" determines if they let anyone in during the last hour of operation. That could be for too many patients in the queue or not enough. Given there was only one other car in the parking lot, I assume it was the latter. I asked the nurse if she could just look at it and determine if I needed stiches. "Nope." Apparently the medical oath of "Do No Harm" no longer applies to patients, just the bottom line. Ended up at the ER for 8 stitches @ $1100. Would have been less than half that at the urgent care facility which is the entire point of using an urgent care versus the ER.
Mar 10th, 2024