SmartStop Self Storage

Very nice amazing work I was in and out on a Sunday great vibes
Apr 6th, 2024

Steve was great Pleasant and efficient
Mar 29th, 2024

it was a seamless experience getting set up. Did most of it over the phone. Then I went in to set everything up and it was great!
Mar 19th, 2024

Great service Steve Kidd was very professional and helpful
Mar 11th, 2024

RATS!!!! :( I discovered evidence of rodents in my storage unit about 2 months ago: there was urine and feces on my furniture and other items. I raised the issue to the onsite manager who offered to put more poison bait bags in my unit. I'm not a fan of poisoning as it can lead to the death of the animals that prey on rats (foxes, owls, etc), and I asked if there was anything else that could be done, such as traps or fumigation. He suggested that I get my own traps. So now I've spent over $40 on traps and my new job is to monitor the traps and clean the urine and feces out of my storage unit until I can finally move my stuff out of here. I cannot stay in a situation like this where my belongings are being ruined. I've caught 3 rats in 6 weeks - it's totally disgusting!! Each time I find one, Shirley assists me with disposal, takes photos and files a report. I know it's not her fault and she's very helpful, but NOTHING has been done to correct the situation. No contact from upper management. Nothing. BUT GUESS WHAT?? This week they sent me a notice that they will be raising my monthly rate by $100 each month starting in March!! Incredible!! Unless you are down for Rat Management as a second job, I wouldn't recommend this place. Edited 2/7/24 I called the number you posted and that person told me to wait for a call from Marco... Still waiting. Edited 2/14/24 Still waiting.
Feb 27th, 2024