Sonoma RV Storage

I am sitting here now waiting for a call back from them because suddenly my code does not work. No one usually answers the phone so it's a bit frustrating. Other than that, it is an out in the open storage place that seems secure. I've had no issues in the 10 months I have been here. The internet says the gate access is till 9:00 p.m. but it's actually only till 8:00 p.m. but they have not corrected it.
Feb 14th, 2024

Alejandro is so unprofessional. He insulted me numerous times. It was the worse customer service I have ever received. And I've been storing my rv there for years too. I cant get ahold of the owner and the voice message box is always full. I would like the owner to contact me to discuss this unprofessional situation. Alejandro also stalked us the whole time we were at my trailer as well. Im just shocked how badly this man is behaved.
Feb 1st, 2024

Nov 19th, 2023

We have been renting with Sonoma Storage since 2019. The security and welcoming attendance given to us, by the owners, is so reassuring. We feel very safe and well taken care of. We can always get someone on the phone if we need anything; they are alway so friendly and helpful.
Aug 9th, 2023

This is the most unprofessional and manipulative business I have ever interacted with. I caution anyone considering storing anything at this location. I have a fifth wheel that I stored at Sonoma RV storage. I dropped it off at the exact location on the lot that I was told. I told them that it would be stored for a longer period of time. A few months later when I was out of the country, I got a call demanding that I move my RV asap, as it is blocking in a shipping container. When I told them that I was out of the country, they proceeded to call a locksmith to break into my rv. They broke my fifth wheel stabilizer, as this was locking the king pin. They duplicated a key to my understorage area. When I found this out, I was able to convince them to wait until I was back in the country to further touch or move my RV at all. I did not have access to a tow vehicle at the time, so the manager, Victor, told me that a friend was going to move my RV, whether or not I agreed to it or was present. I decided to be present at the time it was moved. His friend improperly hitched up my RV, thus dropping it onto the bed of the pick up truck. Victor refused to provide insurance information. He also blamed me for this happening. He was incredibly unprofessional, rude, and condescending. He told me that I was being overly sensitive for caring about the damage that this caused to my RV. After I had my RV moved to a repair shop, they continued to charge my credit card each month. I had to dispute the charge with my credit card company. They never accepted responsibility and never replaced the broken stabilizer. This location might be less expensive that other storage areas in this area, however it is absolutely not worth the money to use this business.
Mar 17th, 2023