Pantorium Cleaners

Fixed my tuxedo!
Feb 19th, 2024

Always very pleasant and gets my clothes cleaned or altered as needed.
Dec 31st, 2023

Really wanted this to be my new cleaners since I just moved to SM. Unfortunately it will not be. Dropped off a pair of pants with an intent to pick them up within the same week. On Friday I showed up at about 7:15 since the hours on the claim ticket showed they opened at 07:00. Unfortunately the doors were locked. There was a paper sign in the window that said their hours had changed to 08:00. So I came back 1 hour later at 08:15 and the doors were still locked. I came back the following Monday at around 2:00 p.m. to locked doors and a sign that said they will be back in 5 min. 15 minutes later they opened the doors. When I asked the lady working acted like I was in the wrong for not knowing their hours. Overall the customer service was very poor and the lack of respect for peoples time does not work for me. Hopefully the owner reads this and is able to adjust their hours to hours they can commit to as a business.
Jan 11th, 2023

It pains me to write a negative review for a local Sierra Madre small business, but if I could rate Pantorium a zero, I would. My daughter and I brought her prom dress in a couple of weeks ago for alterations because Pantorium is close by and I like to support local businesses. I also brought my other child's pants in to be hemmed at the same time. I was charged $15 for the pants hemming, and $70 for the alterations to my daughter's prom dress. When my daughter picked up her dress and tried it on at home, we found that the waist had been taken in, but the seamstress had not touched the shoulders or bust, despite pinning that area and promising and charging for complete alterations. Moreso, there were stains from pressing the dress that weren't there when we dropped it off. I called Pantorium the next day to discuss my concerns. The seamstress had already left for the day, but they asked my daughter to bring in the dress the following day. The woman I spoke with there promised to talk to the seamstress about my concerns and call me at 10am the following morning to plan for what they could do to finish it before prom. They never called as promised. My daughter brought the dress back in after school as instructed and was told there was nothing they could do about the (new) stains and that they were unable to take in the bust as originally promised and paid for. I feel duped. I paid $70 to tailor this dress to my daughter's shape, and after promising to tailor the entire dress, it's only half done. I spent 4 hours of my time tonight in a pinch to take in the dress so it's ready for prom tomorrow because this business wasn't able to complete or fix the alterations I paid for, tell me the alterations we paid for weren't possible up front (still not sure why, when I was able to do it myself), or communicate with me and/or fix their mistakes as promised. My daughter went through a lot of needless stress about this in the past few days, and I wish I could have spared her this by using a different business. I can't comment on their drycleaning, but if you're looking for quality alterations, please go elsewhere. Pantorium is eager to promise and charge for work up front, but they are completely uninterested in doing a complete, good job for local customers. Service: Alterations
Sep 22nd, 2022

It pains me to write a negative review for a local Sierra Madre small business, but if I could rate Pantorium a zero, I would. My daughter and I brought her prom dress in a couple of weeks ago for alterations because Pantorium is close by and I like to support local businesses. I also brought my other child's pants in to be hemmed at the same time. I was charged $15 for the pants hemming, and $70 for the alterations to my daughter's prom dress. When my daughter picked up her dress and tried it on at home, we found that the waist had been taken in, but the seamstress had not touched the shoulders or bust, despite pinning that area and promising and charging for complete alterations. Moreso, there were stains from pressing the dress that weren't there when we dropped it off.I called Pantorium the next day to discuss my concerns. The seamstress had already left for the day, but they asked my daughter to bring in the dress the following day. The woman I spoke with there promised to talk to the seamstress about my concerns and call me at 10am the following morning to plan for what they could do to finish it before prom. They never called as promised. My daughter brought the dress back in after school as instructed and was told there was nothing they could do about the (new) stains and that they were unable to take in the bust as originally promised and paid for.I feel duped. I paid $70 to tailor this dress to my daughter's shape, and after promising to tailor the entire dress, it's only half done. I spent 4 hours of my time tonight in a pinch to take in the dress so it's ready for prom tomorrow because this business wasn't able to complete or fix the alterations I paid for, tell me the alterations we paid for weren't possible up front (still not sure why, when I was able to do it myself), or communicate with me and/or fix their mistakes as promised. My daughter went through a lot of needless stress about this in the past few days, and I wish I could have spared her this by using a different business.I can't comment on their drycleaning, but if you're looking for quality alterations, please go elsewhere. Pantorium is eager to promise and charge for work up front, but they are completely uninterested in doing a complete, good job for local customers.
May 13th, 2022