Farmers Insurance: Sheldon Maughan

Positive: Professionalism, Quality, Responsiveness
Oct 17th, 2021

Sheldon provides service with attention to detail that is significantly above the norm in an industry that is already service oriented. Our insurance requirement was unique and he found a way to cost effectively solve the problem.
Jun 4th, 2021

I am very pleased with Farmers. Sheldon was recommended to us through a close friend of ours. When we purchased our house Sheldon made sure all our paper work was complete. Recently I needed some important documents faxed and the day I call Sheldon he assured me it was no problem to fax it. I know I can count on him. Thank you so much again Sheldon!
Apr 21st, 2019

Sheldon is great!!
Feb 15th, 2018

Based on my documented experience I would not recommend Sheldon Maughan, nor would I use him again. I would recommend that you use Laurie Cordero of the Atwood Agency in Placerville. In my opinion Mr. Maughan, for whatever reason, refuses to perform even the most basic business functions such as opening the mail or emails regarding his clients policies and consequently does not perform even the most basic functions of his position as an agent in a professional or timely manner. Time and again he has failed to provide service to me when I needed it. On Sept 24, 2018 I called Mr. Maughan to inform him that I had sold my house and would be cancelling my policies. I also gave him my new address. On Oct 1, 2018 I sent Mr. Maughan an email telling him again that I had sold my house and to cancel my home owners insurance as of Oct 5, the close of escrow. The email contained my new address where he should send the refunds. The insurance had been placed with Lloyds of London through Abrams Interstate Insurance Services in Rocklin. On Oct 2, I sent a copy of my cancellation email to Abrams Interstate. Abrams sent Mr. Maughan a form for me to sign, since insurance must be cancelled in writing. On Oct 22, 2018 I called and inquired about my refund, since I had not received it. He admitted that he had not even read the emailfrom Abrams and then sent it to me, which I immediately signed electronically. On Nov 7, I called and inquired about my refund, which I still had not received. He admitted that Abrams had mailed him the refund on Nov 1, 2018, and that he had not even opened it or checked his mail until I called about it. He claimed that he would mail me the refund on Nov 7, 2018 but as of NOv 13, 2018. I have not received it, although my new address is only 20 miles from office. Once again, he has failed to act in a timely manner. You have to ask yourself, in this era of wildfires, do you want something as important as home insurance in the hands of an agent who doesn't even open the mail or emails regarding your policies? I have filed 2 complaints against him with the department of insurance.
Aug 5th, 2018