Decann's European

Have used them for years with several vehicles, not just Euros. Excellent and honesta great combination.
Mar 21st, 2024

I've had My BMW in there several times and they do great work!
May 7th, 2023

Made an appointment for my BMW. Met the owner, very knowledgeable.
Jan 12th, 2023

I will never recommend/use this business again. I made an appointment for routine service in late June and was given an appointment late July. Fine I was not in a hurry. Brought my car in on the appointment date, as shown on my appt card, and was told there is no appointment shown on my end, don't have time today, and the earliest date I can do service is to wait another month. Really?. Took my car to another local auto shop that did the service the next day. Service: Oil change
Nov 10th, 2022

Friendly Price Gouging . I Took my X5 in for check engine light. They charged me almost $300 just for the diagnostic and a verbal estimate for repair that seemed really high for the recommended repair. I think they thought I would just go ahead and have them do the work, but I took the X5 back the same day saying I wanted to check around. I was in a hurry when I picked my car up and just assumed a written repair quote was in the stack of papers I was handed when I payed the diagnostic fee. When I got home I saw that there was no written estimate included just a diagnostic read out of the codes they checked. So I called and got the owner and I asked him if he could email me a written estimate. He responded like that was an odd thing to ask forthat he had give me the quoteand what exactly more did I want. Really? So I said I wanted a breakdown of the parts needed, their price, the number of labor hours and the cost of labor per hour. You know a standard written estimate! Instead of saying of course, I can send that to you right away he acted super annoyed and started giving me a verbal breakdown of costs over the phone. As I jotted down what I could catch, I thought why wont he give me a written estimate? It wasnt until I checked parts prices online and got a WRITTEN quote for the recommend service that It made sense. A written quote would have been evidence of the extreme price gouging Decann was attempting with me. Seriouslyinsist on a written quote from this shop and compare it to at least one other before having them do the work. My experience was a savings off more than half$1.8k vs $3.9k verbal quote. The receptionist (wife of owner I think?) was super friendly and sweet. So two stars instead of one, because I appreciate friendliness where ever its encountered.
Mar 4th, 2024