Wayside Garage

I recently stopped in at wayside and was welcomed with a smile. I dont know much about cars and was uncomfortable stopping in by myself but was immediately put at ease. I have three words; Kind, professional and transparent and the coffee is not too bad either :). I appreciated being updated about my car every step of the way. There were no surprises. I knew what to expect as I was properly prepared for what may or may not be found during the inspection process . The fact that I was sent my inspection digitally and could open it with ease from my cellphone while they walked me through every picture, exceeded my expectations. I wish I found them sooner. With their guidance , I felt empowered to make an educated decision about my cars maintenance while keeping my family safe! Priceless
Apr 7th, 2024

This is my second time coming to Wayside Garage. First time was 5 stars. Not the best experience this time around. We came to them for a tune up and a quote on stabilitrak service. Left with a $580 bill for diagnostic only no repairs done. Instead of what we asked for they sent me a quote for everything wrong with our car. We went here knowing the quality of work and price was worth it. I explained to him my budget but he insisted on what needed to be fixed before he could do a tune up. I needed to replace 2 front tires, battery and alternator before he could do a tune up. I explained to him that I had enough for a tune up and the diagnosis but he said he wasnt gonna do it. I told him I would just come pay for the diagnosis only and pick up my car and I had no problem with that. He then informed me I would need to tow the car off his lot because he thought it was unsafe. I just finished telling you i was on a budget but you still want me to spend more of my money. I thanked him for his concern and said I will be in to pick up my car. I took a break from work went and payed for the car and told him my wife will be in to pick it up cause they close at 4:30 and i get off at 5pm. My wife goes in to pick up our car already payed for and he tells my wife that they usually call the non emergency police number and report cars for being unsafe. Like I told him after I payed that we are going to store it in our garage till we can afford to pay for it. Thank you for your concern but you made my wife feel threatened by that comment as if she was a criminal for not keeping her car maintained. I don't appreciate you making her feel that way as if shes a threat. If we don't have the funds right now to pay for all that your suggesting then let us get our car and leave without feeling like we killed or like we cant afford a $5000 bill when all we came in for was a tune up and to see whats wrong with our stabilitrak. I hope that you tell all your customers that if they have an unsafe car your business will report them to the police. Worst experience ever. Great business and very knowledgeable in what they are doing but some things you don't say to your customers unless you tell everybody that. Anyway I know this is a family owned business and I don't want this to reflect poorly on them or the hard working techs that work here. I want to be able to walk in and get the service that we are asking for. If all we can afford is a tune up and the diagnosis to find out what's wrong with our stabilitrak for now then that's what we want. Our car is home now in the garage and will be getting a tune up soon. You guys can respond and try to explain why he said what he said and how our safety is your concern but its not. Or even justify saying that you will report unsafe vehicles. It seems like we are being pressured into more then what we came for because you made it seem like our car simply couldnt drive safely. It drove just fine and wont be driven again till we purchase new tires. I am only giving this review as my experience with the gentleman working the front but he was professional about it. We didnt like that he didnt listen to what we said about what we could afford. And we dont like feeling threatened because of our vehicle. The shop does great work so if you have the money to spend, do it. I know i didnt have it at the time but if i did i would of spent it here. Thank you again for working on our car. I can say your mechanics are awesome. Sorry this review isn't what you are looking for but I wanted to share my real experience here at your shop.
Apr 3rd, 2024

I must commend you and your staff at Wayside Garage for your exceptional dedication in diagnosing and resolving the perplexing issues with my 2020 Jeep Grand Cherokee Trailhawk. Despite months of troubleshooting alongside your technicians, we couldn't pinpoint the root cause of the intermittent no-start problem plaguing my vehicle. However, thanks to the tireless efforts of Stacey and her team, who invested countless hours in testing and process of elimination, the problem was finally resolved. The level of attention and care my vehicle received went above and beyond my expectations. I am immensely grateful and consider myself fortunate to have found such a committed team. You have undoubtedly earned a customer for life. My sincere thanks to everyone at Wayside Garage for their unwavering determination in resolving my car's issues!
Apr 2nd, 2024

A little Rich for my blood. My check engine light was on so I brought my Jeep in at 8:30 a.m for diagnostics. After having my car all day I was told there's lots of codes but many of them might go away after an oil change and a new battery as my 1 year old battery was supposedly not good anymore. I asked how much and she said $1500 which was $300 for the diagnostics and $1200 for the battery and oil change. I said bye bye.
Apr 1st, 2024

Wayside Garage has taken care of all of my cars for years! Everyone is very professional and I feel confident that my Mercedes and my Yukon are fixed right!
Mar 24th, 2024