Chamber of Commerce

      Four Points by Sheraton Santa Cruz Scotts Valley

      ( 427 Reviews )

      Four Points by Sheraton Santa Cruz Scotts Valley
      • 5030 Scotts Valley Dr
        Scotts Valley, California 95066
      •   831-438-1500
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      Chamber Rating

      3.9 - (427 reviews)
      217
      84
      44
      26
      56
      Read Our 427 Reviews

      Chamber Rating

      3.9 - (427 reviews)
      217
      84
      44
      26
      56
      › ‹
      • Roger Mata

        The restaurant 5030 has a great American menu for breakfast and dinner. All meals are cooked fresh to order. Buen apetito!
        Apr 1st, 2024

      • Angelina Agbalog

        This was our second time staying at this location. The first time we stayed here we were so tired from our travels so we didn't mind the fast non friendly check-in. This last time we stayed. The same gentleman was there. I know we all get tired and have bad days but he is so not welcoming at all. I can deal with the lack of customer service but he was not helpful at all. As we were check-in the card reader was having issues. It kept saying chip error on our end. I tried three cards and all three said the same thing. So obviously it was the card reader. The gentleman just stood there and said in a non helpful way. " I'm not sure what to do it's not working." I asked if there was a manager or if we could enter the card in manually he replied with a fast and rude "No, I cant." I understand protocol but the lack of warm customer service is super important during times of technology error. After about 10 minutes waiting I insisted he allowed us to enter the card in manually which worked on the first try. Super sad this was our last experience here. We love the hotel and location but this last experience makes us want to stay elsewhere.
        Mar 26th, 2024

      • Salvador Martinez

        Super clean place , beautiful rooms
        Mar 13th, 2024

      • Jamie O'Halloran

        This is a real place. It's not the cookie cutter Marriot down brand experience sweeping the nation. I stay in a hundred hotels a year, mostly Marriot properties, and it was great to stay somewhere that was big, had a bar, had leather couches, had people being themselves at the front desk and restaurant. I have grown tired of the homogeneous experience of the Fairfield, courtyard, etc. and this place felt like an old school hotel that has been renovated to have a little bit of a resort feel. And depending on who you come it's dirt cheap! Bravo 4pts.
        Mar 8th, 2024

      • Taylor

        My favorite place to stay in SV
        Mar 5th, 2024

      Read Our 427 Reviews

      About
      Four Points by Sheraton Santa Cruz Scotts Valley

      Hotel nearby Santa Cruz Beach Boardwalk, the Northern California Redwood and the University of California Santa Cruz. Gorgeous Monterey Bay, Santa Cruz Mountain wine region and Capitola Village are a heartbeat away.

      Contact Info

      •   831-438-1500
      •   (800) 325-3535
      •   (831) 438-1501
      •   Facebook

      Brands

      • Four Points

      Languages

      • English
      • Spanish

      Payment Methods

      • AMERICANEXPRESS
      • DINERSCLUB
      • DISCOVER
      • MASTERCARD
      • VISA

      Questions & Answers

      Q What is the phone number for Four Points by Sheraton Santa Cruz Scotts Valley?

      A The phone number for Four Points by Sheraton Santa Cruz Scotts Valley is: 831-438-1500.

      Q Where is Four Points by Sheraton Santa Cruz Scotts Valley located?

      A Four Points by Sheraton Santa Cruz Scotts Valley is located at 5030 Scotts Valley Dr, Scotts Valley, California 95066

      Q What is the internet address for Four Points by Sheraton Santa Cruz Scotts Valley?

      A The website (URL) for Four Points by Sheraton Santa Cruz Scotts Valley is: https://www.marriott.com/en-us/hotels/sjcfv-four-points-by-sheraton-santa-cruz-scotts-valley/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0

      Q How big is Four Points by Sheraton Santa Cruz Scotts Valley?

      A Four Points by Sheraton Santa Cruz Scotts Valley employs approximately 20+ people.

      Q How is Four Points by Sheraton Santa Cruz Scotts Valley rated?

      A Four Points by Sheraton Santa Cruz Scotts Valley has a 3.9 Star Rating from 427 reviewers.

      Related Categories

      Ratings and Reviews
      Four Points by Sheraton Santa Cruz Scotts Valley

      Overall Rating

      Overall Rating
      ( 427 Reviews )
      217
      84
      44
      26
      56
      Write a Review

      Roger Mata on Google

      image The restaurant 5030 has a great American menu for breakfast and dinner. All meals are cooked fresh to order. Buen apetito!

      Business Response on Google Mar 30th, 2024
      Thank you for taking the time to share your dining experience at Restaurant 5030! We are delighted to hear that you enjoyed our American menu for both breakfast and dinner.At Restaurant 5030, we take pride in using fresh ingredients and preparing all meals to order, ensuring that each dish is of the highest quality and flavor. We strive to provide our guests with a memorable culinary experience, and it brings us joy to know that you enjoyed your meal with us.Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another delicious meal at Restaurant 5030. Buen apetito indeed!Warm regards,

      Angelina Agbalog on Google

      image This was our second time staying at this location. The first time we stayed here we were so tired from our travels so we didn't mind the fast non friendly check-in. This last time we stayed. The same gentleman was there. I know we all get tired and have bad days but he is so not welcoming at all. I can deal with the lack of customer service but he was not helpful at all. As we were check-in the card reader was having issues. It kept saying chip error on our end. I tried three cards and all three said the same thing. So obviously it was the card reader. The gentleman just stood there and said in a non helpful way. " I'm not sure what to do it's not working." I asked if there was a manager or if we could enter the card in manually he replied with a fast and rude "No, I cant." I understand protocol but the lack of warm customer service is super important during times of technology error. After about 10 minutes waiting I insisted he allowed us to enter the card in manually which worked on the first try. Super sad this was our last experience here. We love the hotel and location but this last experience makes us want to stay elsewhere.

      Business Response on Google Mar 31st, 2024
      Dear valued guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your recent stay. Providing exceptional customer service is of utmost importance to us, and we regret that we fell short of your expectations on this occasion.We understand the frustration that can arise from technological issues, especially during check-in, and we deeply regret that our team member's response did not reflect the level of warmth and assistance we aim to provide. Please know that your feedback has been shared with our management team to address this matter internally and ensure that appropriate steps are taken to prevent such occurrences in the future.We are glad that you have enjoyed your previous stays with us and appreciate your loyalty to our hotel and location. We truly value your patronage and hope that you will reconsider staying with us again in the future, allowing us the opportunity to regain your trust and provide you with the exceptional experience you deserve.Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are committed to making your next stay a memorable one for all the right reasons.Warm regards,

      Salvador Martinez on Google

      image Super clean place , beautiful rooms

      Business Response on Google Mar 13th, 2024
      Dear Salvador,We want to give you a Heartfelt Thank You for Your Five-Star Review after your stay with us at Four Points by Sheraton Santa Cruz Scotts Valley. While you didn't leave a comment, please know that your high rating alone has made a significant positive impact on our team and truly brightened our day.We are genuinely grateful for your support and are thrilled to know that your experience with us was worthy of such a distinguished rating. At Four Points by Sheraton Santa Cruz Scotts Valley we are committed to providing exceptional service and a memorable stay for all our guests, and your acknowledgment is a testament to the hard work and dedication of our entire team.Although your review was without comments, we would love to hear any specific feedback or memorable aspects of your stay that led to your five-star rating. Your insights are invaluable to us as they help us continue to improve and ensure we consistently deliver the high standards our guests expect.As a token of our appreciation and to welcome you back, we would like to offer you a complimentary upgrade on your next stay. Please feel free to contact our guest services team, and they will be delighted to ensure your next visit is even more enjoyable.Thank you once again for your generous rating and for choosing to stay with us! We look forward to the opportunity to welcome you back in the near future.Warm regards,Angélica Jeffrey,General Manager Four Points by Sheraton, Scotts Valley

      Jamie O'Halloran on Google

      image This is a real place. It's not the cookie cutter Marriot down brand experience sweeping the nation. I stay in a hundred hotels a year, mostly Marriot properties, and it was great to stay somewhere that was big, had a bar, had leather couches, had people being themselves at the front desk and restaurant. I have grown tired of the homogeneous experience of the Fairfield, courtyard, etc. and this place felt like an old school hotel that has been renovated to have a little bit of a resort feel. And depending on who you come it's dirt cheap! Bravo 4pts.

      Business Response on Google Feb 24th, 2024
      Dear Jamie,Thank you so much for taking the time to leave such a glowing review of your recent stay with us! We are thrilled to hear that you had an exceptional experience at our hotel.It's wonderful to know that you appreciated the unique character and charm of our property, and that you found it to be a refreshing departure from the standard hotel experience. We take pride in offering a distinctive atmosphere that allows guests to truly unwind and feel at home during their stay.Your feedback about our big spaces, well-appointed bar, cozy leather couches, and genuine interactions with our team members at the front desk and restaurant means a lot to us. We strive to create a welcoming environment where guests can relax and enjoy themselves, and we're delighted that we could exceed your expectations.We understand the importance of providing a memorable and enjoyable stay, and we're thrilled that we could provide you with a unique experience that stood out from the typical hotel chain experience.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon!Warm regards,Angélica Jeffrey,General Manager Four Points by Sheraton, Scotts Valley

      Taylor on Google

      image My favorite place to stay in SV

      Business Response on Google Mar 11th, 2024
      Dear Taylor,We're delighted to hear that we've become your favorite place to stay in Scotts Valley! It's truly heartening to know that you've had such a positive experience with us. Our team works diligently to ensure that every guest feels comfortable and valued during their stay. Thank you for taking the time to share your feedback and for choosing to stay with us. We look forward to welcoming you back on your next visit!Best regards,Angélica Jeffrey,General Manager Four Points by Sheraton, Scotts Valley
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      Overall Rating

      Overall Rating
      ( 427 Reviews )
      217
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      44
      26
      56

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