Chamber of Commerce

      Bay Federal Credit Union

      ( 21 Reviews )

      Bay Federal Credit Union
      • 255 Mt Hermon Rd C
        Scotts Valley, CA 95066
      •   831-479-6000
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      Hours

      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 3:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      10:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.3 - (21 reviews)
      10
      3
      0
      0
      8
      Read Our 21 Reviews

      Chamber Rating

      3.3 - (21 reviews)
      10
      3
      0
      0
      8
      › ‹
      • Brad Eck

        I really tried to get some semblance of service out of the teller at the front desk. Generally, having a no-first attitude, isn't the best customer service policy but that is exactly what I experienced today.
        Feb 27th, 2024

      • Erich Bitonio

        Love the Scotts Valley Branch! Great people easy to get parking and easy to get too
        Feb 7th, 2023

      • jay W

        I would recommend any credit union, but this one the staff is terrible. (Mandy Williams) Their manager smells like booze. (She is a known alcoholic) They treat people by the amount of money you have in your account Ive had terrible experiences with these people I would definitely say stay away.
        Nov 17th, 2022

      • Lori Clays


        Oct 6th, 2021

      • erinn love

        I applied for an account online. I never received any "you're approved, welcome" type letters or emails, just started receiving spam promotion emails and a few pieces of random mail, one of which had an account number. Okay, guess I'm in? I never got a debit card. I went into this branch to cash a check (the whole point of opening an account) and they said I can't cash checks for a few months. They are the only CU in the county. Good luck paying rent and bills if you need to cash your checks! I asked about the debit card. The teller said I should've gotten it already, and put in another order, saying I'd get it in a few days. That was weeks ago. Guess I'm not getting my debit card. Now I find out they charge $10/month if your checking account balance is under $1000. Making profit off poor people? That's a no from me homie. I'm closing this account (and I saw they will charge a fee for this too, of course). Take your business elsewhere .
        Sep 20th, 2021

      Read Our 21 Reviews

      About
      Bay Federal Credit Union

      Bay Federal Credit Union is located at 255 Mt Hermon Rd C in Scotts Valley, California 95066. Bay Federal Credit Union can be contacted via phone at 831-479-6000 for pricing, hours and directions.

      Contact Info

      •   831-479-6000

      Questions & Answers

      Q What is the phone number for Bay Federal Credit Union?

      A The phone number for Bay Federal Credit Union is: 831-479-6000.

      Q Where is Bay Federal Credit Union located?

      A Bay Federal Credit Union is located at 255 Mt Hermon Rd C, Scotts Valley, CA 95066

      Q What is the internet address for Bay Federal Credit Union?

      A The website (URL) for Bay Federal Credit Union is: https://www.bayfed.com/

      Q What days are Bay Federal Credit Union open?

      A Bay Federal Credit Union is open:
      Friday: 9:00 AM - 6:00 PM
      Saturday: 9:00 AM - 3:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 10:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM

      Q How is Bay Federal Credit Union rated?

      A Bay Federal Credit Union has a 3.3 Star Rating from 21 reviewers.

      Hours

      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 3:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      10:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM

      Related Categories

      Ratings and Reviews
      Bay Federal Credit Union

      Overall Rating

      Overall Rating
      ( 21 Reviews )
      10
      3
      0
      0
      8
      Write a Review

      Brad Eck on Google

      image I really tried to get some semblance of service out of the teller at the front desk. Generally, having a no-first attitude, isn't the best customer service policy but that is exactly what I experienced today.

      Business Response on Google Mar 3rd, 2024
      Hi Brad, thanks for your feedback. In an effort to better understand your experience our management team would like to be in touch. At your earliest convenience, can you please reach out to Alicia at 831.477.8520. Thanks again!

      Erich Bitonio on Google

      image Love the Scotts Valley Branch! Great people easy to get parking and easy to get too

      jay W on Google

      image I would recommend any credit union, but this one the staff is terrible. (Mandy Williams) Their manager smells like booze. (She is a known alcoholic) They treat people by the amount of money you have in your account Ive had terrible experiences with these people I would definitely say stay away.

      Lori Clays on Google

      image

      erinn love on Google

      image I applied for an account online. I never received any "you're approved, welcome" type letters or emails, just started receiving spam promotion emails and a few pieces of random mail, one of which had an account number. Okay, guess I'm in? I never got a debit card. I went into this branch to cash a check (the whole point of opening an account) and they said I can't cash checks for a few months. They are the only CU in the county. Good luck paying rent and bills if you need to cash your checks! I asked about the debit card. The teller said I should've gotten it already, and put in another order, saying I'd get it in a few days. That was weeks ago. Guess I'm not getting my debit card. Now I find out they charge $10/month if your checking account balance is under $1000. Making profit off poor people? That's a no from me homie. I'm closing this account (and I saw they will charge a fee for this too, of course). Take your business elsewhere .

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      Overall Rating

      Overall Rating
      ( 21 Reviews )
      10
      3
      0
      0
      8

      Write a Review

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