Transmission Experts

May 19th, 2023

I dont think they care about all of their customers. Transmission Experts wasted an hour and of half of my time and my boyfriends time, as well as about $30 in fuel cost for us. I called about a week and a half ago, around June 1st, to schedule a transmission service for my car. This shop was recommended to me by a family member and this shop did rebuild the transmission for my car about 8 months ago, so I figured I would give them repeat business. When I called, I asked to make an appointment for a Saturday morning and made it abundantly clear that I wanted to make sure someone would be at the shop because I was driving from over 30 miles away. They assured me a Saturday morning appointment would work. Well, Saturday the 10th rolls around. I wake up at 6:00am on my day off to make sure I get through caring for all the animals on the property and leave with enough time as to not keep the shop waiting. I show up exactly at 9am at the the shop, and nobody is there. I called the number I could find for the shop, and the lady that answered let me know she was really sorry and forgot to cancel [my] appointment, but I did cancel all the other appointments I had on the calendar today. REALLY?! You remembered to call everyone you had scheduled EXCEPT for me, the one who was probably driving from the furthest distance?! AFTER I made that clear when I set the appointment?! Your apology did not put fuel in our vehicles, nor did it get back the hour and a half we spent driving, nor did it negate the fact that I had to wake up at the crack of dawn on my day off to accommodate YOUR weekend schedule. I will never give this shop my business again, nor will I ever recommend them. Their property looks like a junkyard, to boot. I may pay a little more elsewhere, but Ill get the service I expect (which is the bare minimum for customer service. I dont ask for a lot). Service: Transmission
Jun 9th, 2023

Dec 30th, 2022

Fixed my transmission & some. Car runs awesome now
Nov 3rd, 2022

This company is the one you always dream of being able to hire! not half ass, not liars, not over priced.. I brought in my 23 year old Subaru with an exploded transmission and differential,,"No worries!" Said Maria the office lady. Now i have a Subaru that feels brand new! I had already replaced the Subaru's engine now I feel like I'm real sneaky driving around a real old brand new car!! After the Subaru went in the shop my 50 year old farm truck that we had put a new Jasper engine into also lost its transmission.. Imagine my surprise when I picked up the Subaru dropped off the truck and a few days later the truck had a brand new transmission also!! Maria gave us a large discount for bringing in 2 vehicles and found a real nice hood for th old truck.. The best part is this shop does not send you away with your new transmission and good luck! they tell you to come back in a certain amount of time so they can do adjustments and check up to make sure that your repair is good.! Maria said since covid a lot of the parts that they are receiving are faulty this extra check up for free makes all the difference in the world!! The whole shop stayed late one night to fix my truck so I could haul hay for the horses the next day really cool! This is service like hasn't been in America since the 1950s. Service: Transmission replacement
Dec 9th, 2022