Freeman Toyota Service & Parts

Colin Russel _{on Google}

Jan 6th, 2024

Bought both of our Toyotas from this dealership and never had a problem with them until now. After servicing one of our vehicles they caused damage by not securing a fender liner with the proper fasteners. At speed the fender came in contact with the tire causing damage to both. I brought the vehicle back in and initially thought that they were goin to take care of their mistake as they ordered a replacement fender liner and scheduled a appointment to install it. After the replacement I had to point out again that the tire had been damaged. This is the point where a manager named Steven denied that they had caused any damage even though they had just replaced the damaged fender liner. Stevens attitude and demeanor was completely hostile and unprofessional to say the least. We will not be bringing our vehicles back to Freeman Toyota nor our future business. Avoid the Freeman service department at all cost.

Orlando O'Shea _{on Google}

Nov 11th, 2023

I was quoted $209 for a service on the phone, more than the other quotes I got but decided to go with it for ease of service. When I got there they said that it would be $276, then when I stated that I was quoted less they took off some services and got it down to $251, still much higher than what they said on the phone. I ended up doing it but will probably go elsewhere next time. My service rep was nice and polite though. The last time that I went there to look at a new Prius I got a really rude salesman. Not a great move as I have bought two new Priuses off of the lots in the past eight years. I am in the market but will look elsewhere.

Shadow Universe _{on Google}

Sep 26th, 2023

Love visiting the parts department here, while you might pay more for genuine Toyota parts than other retailers, you'll get a solid experience and knowledgeable staff that know their stuff.

City Kitty _{on Google}

Mar 13th, 2023

Great Customer Service!

Season Leef _{on Google}

Feb 24th, 2023

I want to like them cause its Toyoda but they really lack in the service department. My appointment today was at 11am and since they were backed up they offered me an Uber ride home, which I accepted and thought it was nice touch. It was done at 12:10pm, that was fast, and I clicked on the link requesting a ride back home.
Then nothing. I contacted the tech directly through a platform offered by Toyota which is supposedly used for better communication for the guest. Still no response. I call the service and sales department multiple times speaking to 5 different people asking them to please send over an Uber of Lyft so I can pick up my finished car. I am either transferred, forced to leave a message or told a manager will get back to me. Finally after almost 2 hours of no help I call again and say my next phone call will be to the police to report stolen property. Magically I am transferred to someone to immediately sends over a car to pick me up.
Bottom line, if you don't care about your time, the service here is fine. At least the service MGR Steven apologized only after he overheard me say something to lady helping me get my keys back. She was being nice and I was explaining why I was in a mood.
I don't think I want to support a company that doesn't care about communication and service once they have your money