Crisis Center

Worst place ever ive always been one to tell people if they need help they should seek it thats what these places are for but after my experience ill never suggest anyone do that again. They held my gf there for no reason when she went there volentarily. But since she came in by police car (whom she called herself) and the police told them she had drank the night before they decides that she needed a detox and to hold her 72 hours because she might have withdraws. But all she had was one beer the night before but no one would listen to anything me or her would tell them. Always had a snide remark to make to everything we would say. No way ill ever recomend anything like this to anyone again.
Oct 17th, 2023

Jun 6th, 2023

My best friend and life partner, remains anon, has been to this csu over 10 times and everytime i am so disappointed with their approaches, their diligence, dedication and skill. They treat everyone as if they are inept which makes it difficult for the patient to trust them, let alone help them with descions surrounding their assistancezzn
Aug 5th, 2021

Jul 23rd, 2021

Experience w/Youth crisis stabilization unit. This unit is in crisis. This isnt a place to receive treatment. Dont recommend as a first choice or last resort. We hold ER dept responsible for assuming crisis stabilization unit was appropriate for ER psychiatric crisis patients.Patient are safer in the Emergency Room, with access to their medications, experienced, empathetic medical staff. At the Crisis center, adult and youth unit share staff and is only separated by a window and computer office. We have experience with previous inpatient hospitalization facilities. It was explained by ER department that this unit had soonest bed opening at 7am and we were surprised that when the patient arrived at unit 30 mins later, staff called parents into the unit. Youth expressed fear and confusion about placement for the first time. This one particular intake staff admitted they hadnt reviewed the patient admission file sent by the ER and didnt plan too anytime soon as they could just ask when parents arrive at the unit. Without any knowledge of the patients diagnosis or medication history this staff person made blunt, insensitive suggestions. The staff member was skeptical/dismissive of parents explanation of exhausted efforts to access immediate mental health services - and knowledge and concern of their youths diagnosis and severity of symptoms. The patient was on a wait list for higher need treatment intake person claimed patient should be able to return to higher care treatment services when discharged and I witnessed Staff and a person in Scrubs ( later told was like the nurse) claimed they have observed the patient to be stable while describing the patient to look out of it at times,and have a creepy stare. Parents insisted their youth be admitted into a treatment facility as that has stabilized the patient many times before and staff made statements about discharging to parents with a safety plan, disregarding that the patients next appointments are scheduled far out, invalidating the parents request that the youth needed be admitted to a mental health facility for treatment. To add to the uncertainty, this unit delayed access to treatment. the youth unit had one intake person for the day (leaves in the evening) so I imagine there isnt immediate effort to treat patients. (In our situation It was found that a treatment facility responded with an opening and was expecting the patient that first night.) The crisis unit did not have prescription medications and was not prepared to administer the patients prescribed medication Should they remain there for the remainder of the 5150 hold. There was a wait for intake person to consult with Crisis psychiatrist even thought they Asked Parents to bring in prescription bottles, but staff was unsure if and when they could be administered. Parents pleaded with staff to refer to patients medical chart for diagnosis and documentation of severity of symptoms. The intake staff made a comment about there being to much emphasis on labels and diagnosis. The ER had sent this patient to established inpatient facilities before. I like to think that the hospital made a uninformed decision transferring any patients( especially youth) to this place. In the ER department parents may stay with minors until transfer. The youth co- Ed area is in poor condition and functions like a juvenile detention center. The unit is one big holding room with a window looking out into the staff office. Patients doesnt have access to staff or nurses and found lingering at the window until someone notices to be the best way to get their needs met. A table and heavy chairs make up the living room space and there are 3 walk in closet sized rooms ( 2 beds a closet) furniture is stained and dirty. There was a visible layer of debris on the floors for the day and a half of the patients stay. Parents and patient found person bringing meals to be the warmest staff.
Mar 24th, 2024