The Floor Store

TL A _{on Google}

Feb 28th, 2024

Not happy with customer service. Never going back while letting everyone who asks what a terrible experience we had

Rajat Syal _{on Google}

Feb 27th, 2024

My installer Jeff Gonnella was great. Everything went smoothly and we are very pleased with the results.

Mary Oliver _{on Google}

Feb 22nd, 2024

So far very good, good service,friendly .helpful.

lincoln ferver _{on Google}

Mar 10th, 2024

I have visited this location two times. The first time was to look at samples of flooring and trim pieces. I was sent to this location by a salesman from another store. Told when i arrived the samples were wrapped up on a pallet in the back and it was not their job to unpack them. So i was only able to see the product online.
My second trip was to pick up the order of flooring. Which had been transferred up from the other store and sales person. Even though i confirmed my arrival day and time with the sales person. When I arrived at the store, i was first told they had no one to operate the forklift. Then i was told the product was not there. So I left. Fifteen minutes later I was told to return, that the product had been located. When i got back to the store. The flooring was sitting outside and the person who said they didn't have anyone to run the forklift, was running the forklift! Shocking!. This entire fiasco cost me 2 hours of my time and they still didn't have everything.
I know its old school of me. But i prefer not to do business with people who lie to me.
Go To LL Flooring instead next time.
I can only hope the owner of this company reads this and retraining is required for all managers and sales people.
As for me, I wont be back!