sweetgreen

This is my fav location. I love Sweetgreen!
Jan 11th, 2024

Dec 27th, 2023

The salads are fantastic and well flavored and balanced with savoriness and crunch depending on the dish. As is to be expected from sweetgreen. However, this particular location is not well managed. The place is a sty and almost too foreboding to dine in at times. The staff moves at a sloth rate, almost comical. They are lackadaisical and clearly not happy with their job (understandable; robot level work). They almost forgot to have us pay. They also didn't have cucumbers because they weren't chopped even though I was the only person in there and they weren't too busy. Made me not trust the sanitary conditions if so many easy things were overlooked. Damn, a good salad, though...
Dec 23rd, 2023

Unfortunately if something goes wrong with your order, no one in customer service seems to care. You cant speak with someone about it. You can text, which is fine, but they (whoever that may be) will give you some pre-written response that doesnt address your concerns. For instance, press one if there were missing ingredients in your order. I pressed 1, the response is something like, were sorry you werent happy, please check our app for a small discount on your next order. I ordered an Italian chopped salad . It was missing one of the main ingredients, salami. The salad was mostly kale, a couple of grape tomatoes and about a tablespoon of garbanzo beans with Italian dressing. Sweet greens corporate seems to have automated everything and they obviously dont care how their customers feel or whether they got what they paid for. The experience is beyond frustrating when something goes wrong. Fortunately I went back to the restaurant in person and the employee was very nice about it and tried to help even though their hands are somewhat tied and theres little that they can really do. Still, they were more helpful than texting with a computer system. However, I had to walk all the way back there at night to get it kind of resolved. I was tired and still hungry at the end. But at least the person behind the counter was nice about it . I just dont have much faith in this company. Not sure that I will go back again.
Jan 9th, 2024

Unfortunately this review is because you can't call the store directly to speak to a manager. I've ordered from here via Uber eats several times and the last 3 times my food came without the proper tamper proof sealing on the bag (staples/tape, etc). And each time my food has arrived either the lid is off the meal or the bag is covered in dressing. Please please, tamper proof your bags so that customers can feel sure it was not contaminated during delivery.
Dec 15th, 2023