Exotic Car Collection by Enterprise

This location and manager named Nathan are awesome. If you’re visiting LA or are a local and need a place to grab a vehicle. Look no further because this spot has it all. Nathan gives amazing customer service and he is the reason I’ll always come back! Thanks Nathan
Sep 20th, 2021

So nice! They were out of the car we needed and gave us a major upgrade for the same price!
Sep 16th, 2021

Sep 13th, 2021

This place has the friendliest people who exhibit loads of patience. I watched them get berated and belittled by frustrated people and they maintained their composure the whole time. Not an easy feat.
Sep 5th, 2021

I called to make a reservation (Wednesday at 11am). No one picks up the phone, after selecting that I'd like to speak to a representative at the location by selecting option 4, I immediately get transferred to hold music. After 10 minutes, you would hear the phone ring 5 times, someone would pick up the call and then immediately place you back on hold. You'll experience this every 10 minutes, I was on hold for 60 minutes...and after an hour, a computerized voice comes on and says "Good Bye" and disconnects the call...yes they wasted an hour of my time. During this time, I tried calling another location (2703 Santa Monica Blvd....thinking I might have better luck since this location was rated 5 Star vs. 4.3 Star ) using my mobile phone. After 10 minutes on hold, it does the same thing...rings 5 times and because no one picks up the call, a computerized voice comes on and says "Good Bye" and disconnects you (at least this location only wasted 10 minutes of my time). If it wasn't for the fact that my auto insurance requires me to go to Enterprise for my rental, I would never put up with this horrific customer service. Here's what you'll hear on the hold music "At Enterprise, we love going the extra mile...always nearby...always standing by...let us show you what that means. At Enterprise, we keep things pretty simple...simply treat our customers the way they should be treated...that's been our philosophy for more than 55 years...let us show you what that means". Hah!! Walk the talk Enterprise...your promise is an epic FAIL!!!
Sep 8th, 2021